Thank you for your feedback. We appreciate you taking the time to share your experience.
The Chico 150mm Exhaust Fan with Timer is rated at 37 dB(A), which is comparatively quieter than many other exhaust fans with similar airflow capacity. However, it is not specifically advertised as a “silent” or ultra-quiet model, as noise levels can vary depending on installation conditions such as ducting length, ceiling cavity space, and mounting surface.
If you feel the fan may be operating louder than expected, please feel free to reach out to our support team so we can review the installation and help determine whether everything is functioning as intended.
I had a purchase that was deliver I had to wait for my electrocution to come and was told. That the fan is too large and won’t fit however as it had passed the 14 days and become 16 days I was only...
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Product
Pure Ventilation
2 months ago
Thank you for your feedback, and we’re sorry to hear about your experience.
Our change-of-mind return policy allows returns within 14 days, which is why a store credit was offered once the return request was received outside that timeframe. These policies are in place so we can manage returns fairly and consistently, particularly given the handling and administrative costs involved.
However, it does appear this situation should have been escalated to management when you explained that a store credit would not be useful for you. We apologise that this didn’t happen at the time. If we had been able to discuss it further before the item was disposed of, we would have been happy to review the situation and see how we could assist.
We appreciate you bringing this to our attention and are sorry the matter wasn’t handled as smoothly as it should have been.
