Service non existent and only got replies when I have chased to be lied to on several occasions
primrose-awnings
Primrose Awnings
1 month ago
Sorry to hear about this experience; it’s certainly not the level of service we aim for. We’d like to look into your order and put things right, so please email us at info@primrose.co.uk with your details so we can investigate and help.
It’s just rubbish. If you want a reason why modern life is so irritating this is it. No one listens. No one can help. Every time I try to fix the problem I get a boiler plate answer irrelevant to the...
자세히 읽기
primrose-awnings
Primrose Awnings
1 month ago
I’m really sorry you’ve been left feeling this way, Jake – that’s not the experience we want you to have. If you’re willing, please email us at info@primrose.co.uk with your details and what’s gone wrong so we can look into it properly rather than sending generic replies.
제품 리뷰
primrose-awnings
Primrose Awnings
1 month ago
I’m really sorry to hear this, Jake – that’s clearly not good enough. If you email your details and a reference to this review to info@primrose.co.uk, we’ll look into what’s gone wrong and try to put things right.
Good price for what seems a good quality awning. Quick delivery too but turned up unannounced so was a bit of a shock when it did. The instructions said everything was set up for the average user but...
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primrose-awnings
Primrose Awnings
1 month ago
Thanks for your detailed feedback and I’m glad you’re pleased with the awning quality and delivery speed; I’m sorry about the unannounced arrival and the setup issues. We’d like to help you with the cassette and angle adjustments, so please email our team with your order details and photos if possible.
제품 리뷰
primrose-awnings
Primrose Awnings
1 month ago
Thank you for your lovely feedback – I’m pleased to hear the control box and remotes are working well straight away.
primrose-awnings
Primrose Awnings
1 month ago
Thanks for such a detailed review and for highlighting both the quality and the installation challenges. We’re sorry the setup and unannounced delivery were frustrating; your feedback’s really helpful and we’ll use it to improve our instructions and courier communication.
Thank you so much for your lovely feedback – we’re delighted to hear you’re happy with the shade sails, poles, fittings and delivery! 🌿
제품 리뷰
primrose-awnings
Primrose Awnings
1 month ago
Thank you for such a lovely, detailed review – it’s great to hear the sail shade is doing exactly what you hoped and keeping your south-facing room much cooler. 🙌
primrose-awnings
Primrose Awnings
1 month ago
Thank you for your lovely feedback – we’re delighted you’re happy with the quality and speedy delivery! 🌿
primrose-awnings
Primrose Awnings
1 month ago
Thank you for your lovely feedback – we’re delighted you’re happy with the quality, delivery and how the poles look with your new shade sails. 🌿
Excellent service, good communication confirming the order & expected delivery date. Delivery was made on the specified day.
primrose-awnings
Primrose Awnings
1 month ago
Thank you for your lovely feedback – we’re delighted you’re happy with the service and value of your awning! We really appreciate you taking the time to leave a review.
제품 리뷰
primrose-awnings
Primrose Awnings
1 month ago
Thank you for your lovely feedback – we’re really pleased to hear you found the awning good value, easy to install and smooth to use.
Thank you, David – we really appreciate your kind feedback and are glad you found us helpful and good value for money.
제품 리뷰
구매일: 23/06/2026
0
공유
AN
andy
Feefo 인증됨
GBR
1 month ago
Primrose Awnings에 대한 andy의 의견:
Excellent delivery time but package was damaged.
primrose-awnings
Primrose Awnings
1 month ago
Thanks for the feedback, and I’m sorry your package arrived damaged. Please contact our customer care team so we can look into this and arrange a suitable resolution.
제품 리뷰
primrose-awnings
Primrose Awnings
1 month ago
Thanks for your feedback, Andy – we’re pleased you found it such good value, but sorry the packaging and tubing condition weren’t up to scratch. We’ll pass this on to the relevant team so we can improve our packing quality in future.
Thank you for your lovely feedback – we’re really pleased you’re happy with the quality and delivery. 🌱
제품 리뷰
primrose-awnings
Primrose Awnings
1 month ago
Thank you for your review – we’re really pleased to hear you’re happy with the quality and that it’s doing the job for you.
구매일: 06/07/2026
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
1 month ago
I haven't received it yet though it claimed to be in stock when I ordered it
primrose-awnings
Primrose Awnings
1 month ago
I’m sorry your order hasn’t arrived yet. Please contact our customer care team with your order number so we can check the delivery status and help resolve this for you.
Welcome to the UK’s largest online selection of patio awnings, proudly serving since 2003. Elevate your outdoor space with our expansive collection of retractable awnings, the epitome of style and functionality for any home or garden. Rest assured, our top-tier waterproof fabrics ensure your comfort and protection, come rain or shine.
Welcome to the UK’s largest online selection of patio awnings, proudly serving since 2003. Elevate your outdoor space with our expansive collection of retractable awnings, the epitome of style and functionality for any home or garden. Rest assured, our top-tier waterproof fabrics ensure your comfort and protection, come rain or shine.