great hotel & staff, nice island but rip off travel firm
The hotel and in particular the staff were superb i cannot praise them enough, that said premier holidays are the weak link, initial flight times were ridiculous and the cost associated to change...
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Claire
Channel Islands Direct
2 years ago
Thank you for your feedback regarding your booking you made via our website. Flights are subject to availability and if the times shown were not suitable there is an option to change them. If the alternatives are still not suitable we provide a freephone telephone number on the website where you can speak to a member of staff about the options available.
Once a booking is made we also provide a live chat service on the website where again you can speak to a staff member, or alternatively the telephone number for our Customer Services and an email address. We provide information about the costs of the phone calls on our brochures.
Regarding the additional costs you incurred, because you had a confirmed booking and wanted to change the return flight any costs would be passed onto you. My colleague advised you of the additional costs which you agreed to and the relevant changes were made.
Thank you again for taking the time to provide us with your comments.
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Feefo 인증됨
2 years ago
Outstanding in every way. Congratulations.
Excellent, homely, nothing too much trouble, General Manager had everything sewn up. Everyone on the staff wore a smile. Food presentation was superb.
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Feefo 인증됨
2 years ago
Hotel,and transport I booked were very efficient
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Feefo 인증됨
2 years ago
Staff were excellent. There was no gas on the island during our visit, hence no hot water available but that didn't stop us having a great time.
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Mike Roberts
Feefo 인증됨
Droitwich
2 years ago
Channel Islands Direct에 대한 Mike Roberts의 의견:
Hotel was faultless
Yes would recommend
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Michael Manning
Feefo 인증됨
Rustington, West Sussex
2 years ago
Channel Islands Direct에 대한 Michael Manning의 의견:
A very comfortable stay at OGH
They obtain good package prices in the CI
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Feefo 인증됨
2 years ago
Perfect Guernsey experience from start to finish.
The paperwork for our trip arrived well in advance and was accurate. No issues with flights. Would definitely use Channel Islands Direct again and recommend to friends and family.
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Feefo 인증됨
2 years ago
Great communication
Channel Island direct answered my questions promptly and efficiently, and managed to get a good deal on the hotel I wanted. Great communication
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Feefo 인증됨
2 years ago
Excellent service
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Feefo 인증됨
2 years ago
Very efficient in dealing with all queries and booking procedure
Channel Islands Direct is a privately owned, well-established independent tour operator based in Jersey. With the widest choice of accommodation and travel options by sea and air, we use our expert knowledge to help tailor make your perfect holiday.
Channel Islands Direct is a privately owned, well-established independent tour operator based in Jersey. With the widest choice of accommodation and travel options by sea and air, we use our expert knowledge to help tailor make your perfect holiday.
