The transfers you arranged to/from Moores Hotel were shoddy. The airport pick up was non existent, but your other driver took us to Hotel. The pre arranged pick up from Hotel to Sark ferry was 45...
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Claire
Channel Islands Direct
2 years ago
Thank you for the feedback regarding your transfers. At the time we did contact the transfer company about the arrival transfer from the airport and they explained that regrettably there had been some confusion relating to a coach group who were at the airport the same time as you, but when the transfer company realised their error another driver was sent to collect you. We did send you an email explaining what happened and apologised for the disruption this caused.
Regarding the transfer from the hotel to the port unfortunately the driver was delayed due to being held up at a previous hotel. We contacted the transfer company who called their driver he explained the situation and said he was minutes away from your hotel. We did call your mobile and left message explaining what happened and then called the hotel who said you were just getting on the coach.
We regret that you encountered these issues, and having used us three time previously you will understand how important it is to us that all our suppliers provide a high level of service to our clients and we apologise that this was not the case on this occasion, but this has been addressed with the transfer company.
We do hope you will reconsider using us again so we can have the opportunity to restore your faith in our products and services,.
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JS
John Sleaford
Feefo 인증됨
Lincoln
2 years ago
Channel Islands Direct에 대한 John Sleaford의 의견:
Had resolved cancelled flight although no transfer turned up in Jersey
Professional and helpful
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신뢰할 수 있는 고객
Feefo 인증됨
2 years ago
Lovely return to Guernsey
Everything in the travel plan worked out as planned. La Villette was ideal for us, the position, facilities and food. We were just sorry that we couldn't take advantage of the pool which looked great...
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0
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신뢰할 수 있는 고객
Feefo 인증됨
2 years ago
Good service for booking holiday in Jersey
Effcient booking system and competitive rates.
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MB
Marilyn Buckley
Feefo 인증됨
Oxfordshire
2 years ago
Channel Islands Direct에 대한 Marilyn Buckley의 의견:
Good
As always really helpful. A bit of a job getting a cancellation of the ferry till a later date in writing, obviously it was busy but it was also very worrying for us incase times changed again....
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PA
Patricia Allen
Feefo 인증됨
2 years ago
Channel Islands Direct에 대한 Patricia Allen의 의견:
Good service and good deal.
Service was good and the price very good.
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BD
Barry Deller
Feefo 인증됨
2 years ago
Channel Islands Direct에 대한 Barry Deller의 의견:
A good service by CID to put together our preferred package.
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신뢰할 수 있는 고객
Feefo 인증됨
2 years ago
A brilliant holiday
Highly recommended, very polite and communicative throughout, would definitely use again.
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신뢰할 수 있는 고객
Feefo 인증됨
2 years ago
Second to none
What was expected was delivered..
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RC
Roy Christon
Feefo 인증됨
2 years ago
Channel Islands Direct에 대한 Roy Christon의 의견:
We asked for the Normandie got the very dated Norfolk. All though 20 mins walk into town if your fit. It's not good if your slightly infirm. The hotel is very dated with very confusing corridors to...
Channel Islands Direct is a privately owned, well-established independent tour operator based in Jersey. With the widest choice of accommodation and travel options by sea and air, we use our expert knowledge to help tailor make your perfect holiday.
Channel Islands Direct is a privately owned, well-established independent tour operator based in Jersey. With the widest choice of accommodation and travel options by sea and air, we use our expert knowledge to help tailor make your perfect holiday.
