Efficient booking service with some confusion over luggage allowance on the flight, with two hold luggage allowances quoted at 20kg and 23kg. This needs sorting out. Otherwise a good experience at a...
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Feefo 인증됨
1 year ago
Lovely location
Very informative, friendly and efficient.
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Feefo 인증됨
1 year ago
Three day holiday
Friendly and informative
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Feefo 인증됨
1 year ago
Fantastic
Quick efficient all administration sent in good time. Fantastic deal which we would do again
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Feefo 인증됨
1 year ago
Winter escape
Efficient, polite and helpful every step of the way. Excellent communication.
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Feefo 인증됨
1 year ago
Good holiday
Booking via phone was good, transfers to hotel worked well,good package overall. But website didn't work when we rrued to book online. Lovely hotel with excellent staff.
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AT
Alan Trim
Feefo 인증됨
SOUTHAMPTON
1 year ago
Channel Islands Direct에 대한 Alan Trim의 의견:
Foggy times
The booking was good as was the service at Southampton Airport. The Grange hotel was very good, friendly staff and very good food. Unfortunately Guernsey Airport was fogbound on departure day and...
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Feefo 인증됨
1 year ago
good service
Excellent service by well informed staff and went the extra mile
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Feefo 인증됨
1 year ago
Greenhills Jersey break, a thoroughly enjoyable experience
All went smoothly, all information speedily emailed, aircraft boarding passes sorted easily and Hotel was exceptional, all in a great experience
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Robert Eastment
Feefo 인증됨
Tadley,Hampshire
1 year ago
Channel Islands Direct에 대한 Robert Eastment의 의견:
Angry,Upset and Dissapointed
From start to finish(just one day)the whole experience was a disaster.The person on the check-in desk was totally unhelpful when we were informed by another passenger that the check-in desk had been...
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Joanne G
Channel Islands Direct
1 year ago
Thank you for sharing your feedback. We are truly sorry to hear of your recent experience, especially for such a special occasion as your joint 70th birthdays. We understand how frustrating it must have been to experience cancellations, delays, and a lack of communication from airport staff. We sincerely apologise for any inconvenience caused.
Regarding your request for a refund, I can see from our records that you have been in contact with us previously, and that our colleague explained the situation. Unfortunately, as the cancellations were due to weather conditions, we are unable to offer a refund directly. In cases like this, we kindly recommend contacting your travel insurance provider, as they may be able to assist with a claim. However, if the insurance company is unable to help, please feel free to reach out to us again, and we will be happy to review the situation further.
Channel Islands Direct is a privately owned, well-established independent tour operator based in Jersey. With the widest choice of accommodation and travel options by sea and air, we use our expert knowledge to help tailor make your perfect holiday.
Channel Islands Direct is a privately owned, well-established independent tour operator based in Jersey. With the widest choice of accommodation and travel options by sea and air, we use our expert knowledge to help tailor make your perfect holiday.
