Quick shipping of Dynatrac balljoints. However, product was not as expected (did not match picture shown on PP website) so the restocking fee was waived and i returned it and purchased Synergy...
I paid for overnight shipping on a Thursday evening and didn't receive my item until Monday. I wondered if this might happen, but nothing mentioned this possibility when I paid and chose shipping. ...
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Customer Support
Poly Performance
6 years ago
Hello, we appreciate the feedback. We did process your order as soon as possible, as we received it after the shipping cut-off for the day. UPS only counts normal business days for deliveries, expedited or otherwise. Saturday delivery is an option, at a premium price, but once a shipment has already been processed we cannot change the delivery method mid-shipment. Hope this makes sense, sorry if you feel misinformed. We hope to do better for you next time.
제품 리뷰
구매일: 15/05/2020
1
공유
TC
Trusted Customer
Feefo 인증됨
6 years ago
Poly Performance에 대한 Trusted Customer의 의견:
I ordered a tool and it showed up at my door 2 days later :) Simple as that.
제품 리뷰
구매일: 14/05/2020
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
6 years ago
Great service
구매일: 09/05/2020
0
공유
TC
Trusted Customer
Feefo 인증됨
6 years ago
Poly Performance에 대한 Trusted Customer의 의견:
The parts purchased were what i expected, the service though, thats what git me, James Collins handled my second order and was in contact very well. Even left a voicemail to let me know how things...
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구매일: 09/05/2020
0
공유
TC
Trusted Customer
Feefo 인증됨
6 years ago
Poly Performance에 대한 Trusted Customer의 의견:
Super fast shipping kept the project moving.
Will continue to use Poly Performance
I would make an effort to prioritize customer service. I purchased a product that you carry for a Total Chaos, and, while it was promptly shipped, the item was lost in shipping. Your response was not...
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Customer Support
Poly Performance
6 years ago
Thank you for your feedback. I just checked the tracking on your order, and it's showing the package was delivered today, if this is not the case or you have issues with the delivery please let us know. Unfortunately, from time to time, shipping delays outside our control do happen. Glad this was resolved, we hope you'll consider us in the future despite this experience. Regards,
Poly Performance called me right away to notify me that it may take a while to receive my parts due to low inventory (not an issue for me). Parts arrived from the supplier (Advance Adapters) within a...
