I called to make sure they were shipping during the Covid virus going on and they said they were. And an actual human answered the phone which was awesome! Then I received an email confirming my iten...
I paid for second day shipping and it took a week to deliver. Company is blaming UPS but it’s Polly’s responsibility and they won’t refund. Products I’ve ordered have been just fine but I’ll never...
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Customer Support
Poly Performance
6 years ago
Thanks for the feedback. We are sorry to hear you had a bad experience shopping with us this time. It looks like your order was out the door same business day on our end, but UPS encountered a processing error and they were unable to get the package to you by the expected delivery date. Unfortunately rush shipping can not be refunded during the current pandemic as all the major carriers have suspended their expedited service guarantees. We hope this doesn't discourage you from future orders, as we typically excel at meeting customer's shipping expectations.
