All the items I selected were not marked as out of stock, as some on their site are. Day after ordering, I was informed they'd be delaying shipment 3 weeks for 1 smaller item to be back in stock....
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Customer Support
Poly Performance
5 years ago
Thanks for taking the time to leave honest feedback. We try our best to keep items on the shelf but unfortunately we have had issues recently with one of the brands you ordered. Small parts are normally sent to us as part of larger stocking orders and in rare cases these can be delayed for many different reasons. Feel free to contact us if you ever have concerns about your order or want to know what we have in stock in the moment. Hopefully we will be more satisfactory on future orders.
I ordered an entire order for a customer. I received a package (mind you I was never told my order would not arrive as one package) and it was only part of an order. I had nothing to complete what...
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Customer Support
Poly Performance
5 years ago
Sorry to hear you had such a bad experience with your recent order. We try our best to contact customers if items are backordered, but occasionally things do not go as planned due to a variety of reasons. It is especially hard to give accurate shipping estimates these days since many of our brands are also facing supply issues and shipping delays. Feel free to call or email us with any questions you may have and hopefully we can do better in the future. Thanks for your feedback.
