When the tool I ordered wouldn't be available for awhile, they promptly notified me, then worked with me to order an alternative in just days. Thank you
For orders that are still outstanding, you could email the customer and provide updates/status. It would show that you havent forgotten.
Customer Support
Poly Performance
5 years ago
Thanks for taking the time to leave a review. While we would never "forget" about an order, we are always working on ways to improve communication with customers. Unfortunately we are experiencing some of the most extreme backorder times we have ever seen right now due to increased demand and looming material shortages at the manufacturing stage. However the good news is that your order finally shipped yesterday. Hopefully future orders will not take so long. Thanks for your patience!
