Delivery was fine... I ordered 2 items, paid for 2 items only received 1.. A Paul Smith money clip & a Paul Smith mug.
I phoned Pockets to explain, I am still awaiting a refund or the money clip to...
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Tom
Pockets
4 years ago
Dear Mr Glover. Further to our phone conversation regards this issue, as discussed we looked into the dispatch of your money clip, and as we explained to you on the phone the money clip had been bubbled wrapped and placed in the mug for protection. The 2 members of staff who dealt with this order both confimed this to have happened. We can only deduce that this may have been thrown away by mistake on the opening of the package.
Great communication from a chap working at Pockets. Called at 10am to ask if the item was available which is was. He assured me as soon as the order was placed that it would be posted out and reach...
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