I spoke to a girl called Annabel she was amazing at her job nothing to much…
I spoke to a girl called Annabel she was amazing at her job nothing to much trouble rung me back when she said she would this lady a credit to youre insurance company the best. Many thanks Andy...
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12 years ago
Annabel was amazing to sum it up the whole experience was superb
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12 years ago
I dealt with Susie Wilson, who was extremely helpful and very professional.
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12 years ago
Excellent personal service i found staff very helpful and worked hard to find the most…
Excellent personal service i found staff very helpful and worked hard to find the most suitable cover at the best price.
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12 years ago
Efficient, nice to do business with and most importantly saved me money!
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12 years ago
Always professional and polite
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12 years ago
service is ok
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12 years ago
Very professional sales lady, really knew her stuff
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12 years ago
Annabel was very efficient
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12 years ago
shame they take the money but they don't send emails with the insurance details again…
shame they take the money but they don't send emails with the insurance details again have to call for them to send....you have to improve big time on customer service....not only taking money
Plan Insurance Brokers
Plan Insurance Brokers
12 years ago
Good afternoon Mr Ramires,
Thank you for your feedback, we are sorry you feel we have not provided you with an adequate level of service.
Having reviewed our systems and your policy record we can see that your renewal advisor completed your new policy at the time of payment on Friday afternoon.
As a matter of course we provide an emailed confirmation of cover directly via our system. Your agent completed his requirements, however due to what we believe was a microsoft exchange issue the email was not delivered.
Regrettably we were not made aware of this issue by the system until after you called first thing on Monday requesting the confirmation documents. We do not open for business over the weekend.
I apologise for the delay and trust that you have now received your cover note by email. I can also confirm the full policy has been issued by mail today.
If you require anything further please contact us.
Daniel Bryant
Renewals Manager
Plan Insurance provides excellent service, expert advice and negotiates low prices on behalf of their clients. To benefit their clients Plan Insurance seeks to modernise and streamline every step in the insurance sales process.
Plan Insurance provides excellent service, expert advice and negotiates low prices on behalf of their clients. To benefit their clients Plan Insurance seeks to modernise and streamline every step in the insurance sales process.
