Hi Anthony, thanks for leaving us feedback. I'm sorry you had issues with making payment - sometimes these little tech glitches happen but we are always here to help if you have any problems. In terms of booking confirmations, as we are a third-party to the hotels, you will not receive a confirmation from them, but you can check that your booking is confirmed under "My Bookings" in your Play Travel account. If you have any other questions, please reach out. Kind regards, Justin
