Appalling service. Gave 1 star because I couldn’t give zero
Continued delaying tactics saying item will be dispatched in a week, the week passes and then another message to say 2 weeks time. I’ve lost hope of receiving my order, which was important and I’ve...
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Oscar
PharmXtra
3 years ago
Hi there,
I'm sorry to hear about your unfortunate experience with us.
Please get in contact with our customer support team and they will be happy to resolve this issue with you, whether that's by refunding or chasing down your order.
Kind Regards
EUMeds
신뢰할 수 있는 고객
3 years ago
I’ve been in constant contact with customer support and they keep putting me off by delaying the dispatch the items. They say it has been sent to the courier but they have ‘technical issues” which keeps delaying it. This does not tell me anything and I made the order almost a month ago and am no nearer receiving my parcel. Please look into this for me as I need the item
Oscar
PharmXtra
3 years ago
Hi there,
I've just chased this up with our customer support team and I believe they will be emailing you very shortly, so please check your emails for their response.
Sorry for the inconvenience.
Kind Regards
EUMeds
4
공유
JO
Joan
Feefo 인증됨
3 years ago
PharmXtra에 대한 Joan의 의견:
NOT JOAN
I'm NOT Joan! Please delete me from your system
Oscar
PharmXtra
3 years ago
Hi there,
Sorry for the inconvenience.
Please can you get in contact with our customer support team and they will be happy to help you.
Kind Regards
EUMeds
1
공유
신뢰할 수 있는 고객
Feefo 인증됨
3 years ago
Not received 27 days later.
Ordered and approved on 4th August. It’s now 27 days later and have still not received despite EU Meds indicating they dispatched on 5th August. Keep getting responses from Ashley at customer...
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Owen
PharmXtra
3 years ago
Hi there,
Sorry about the delays. We have sent out an email regarding these orders. If you have anymore queries please contact the customer support team.
Sorry for the inconvenience.
Kind Regards
EuMeds
Owen
PharmXtra
3 years ago
Hi there,
I've just been informed that it might have been sent by SMS as well.
Kind Regards
EuMeds
신뢰할 수 있는 고객
3 years ago
I have emailed twice today Owen but not received a reply to either. Your website now states you have the item in stock so why has it not been delivered. The Royal Mail tracking still states they are awaiting the item.
신뢰할 수 있는 고객
3 years ago
Nothing has been sent by SMS. I am still awaiting delivery of the parcel. Why hasn't it been delivered yet and why are customer support not responding to emails and why are the telephone lines unavailable?
It is beginning to appear that this may be a scam.
Owen
PharmXtra
3 years ago
Hi,
I can see that you have been speaking to our customer support team. As you can understand, they have a lot of customers to deal with, therefore they will get back to you as soon as they can.
Sorry for the inconvenience.
Kind Regards
EuMeds
3
공유
신뢰할 수 있는 고객
Feefo 인증됨
3 years ago
Rubbish
I still don’t have my meds!!!
Owen
PharmXtra
3 years ago
Hi there,
Sorry about the delays. We have sent out an email regarding these orders. If you have anymore queries please contact the customer support team and they will get back to you and resolve your issues.
Sorry for the inconvenience.
Kind Regards
EuMeds
Owen
PharmXtra
3 years ago
Hi there,
I've just been informed that it might have been sent by SMS as well.
Kind Regards
EuMeds
1
공유
신뢰할 수 있는 고객
Feefo 인증됨
3 years ago
Fast easy service
Owen
PharmXtra
3 years ago
Hi there,
Thank you for this positive review. We appreciate this and we hope we can keep being a fast and reliable
service.
Kind Regards
EuMeds
1
공유
AL
Allan
Feefo 인증됨
3 years ago
PharmXtra에 대한 Allan의 의견:
Excellent
Great service and professional
Owen
PharmXtra
3 years ago
Hi Allan,
Thank you for this positive 5-star review.
Kind Regards
EuMeds
0
공유
DA
Daniel
Feefo 인증됨
3 years ago
PharmXtra에 대한 Daniel의 의견:
Efficient service, just a bit on expensive side.
Owen
PharmXtra
3 years ago
Hi Daniel,
Thank you for this positive 4-star review, we do try to keep our prices as competitive as possible.
Kind Regards
EuMeds
1
공유
WI
William
Feefo 인증됨
3 years ago
PharmXtra에 대한 William의 의견:
Dependable efficient service
I have been regular customer of eumeds for several months and have never had any problems with the service they provide.
Orders are handled quickly and accurately with good communication if required....
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Owen
PharmXtra
3 years ago
Hi William,
Thank you for this positive review and for recommending us, we will keep trying our best to continue satisfying our customers.
Kind Regards
EUMeds
1
공유
LU
Luz
Feefo 인증됨
London
3 years ago
PharmXtra에 대한 Luz의 의견:
Efficient and easy to use
Very good and helpful, will definitely use them again and will recommend to friends
Owen
PharmXtra
3 years ago
Hi Luz,
Thank you for this positive review and for recommending us, we will keep trying our best to continue satisfying our customers.
Kind Regards
EuMeds
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
3 years ago
I am waiting on my prescription so can’t comment as yet
The service is very helpful but I would like more update on where my order is. I ordered on Wednesday last week.
Owen
PharmXtra
3 years ago
Hi there,
Thank you for this review. Please note that you can keep up to date with the tracking process to see the process of your order.
Kind Regards
EuMeds
