Nicholas Thorburn was very professional and friendly. He did a good job.
Petcover Group
Petcover New Zealand
5 years ago
Hi Katie,
Thank you for the five star review! We are so glad to hear that you have been happy with the service we have provided and found our staff to be friendly and professional. I will pass this feedback onto Nicholas.
Kind Regards,
Mireia
Petplan Social Team
0
공유
CH
Claire Hinton
Feefo 인증됨
5 years ago
Petcover New Zealand에 대한 Claire Hinton의 의견:
Great proactive customer service.
Petcover Group
Petcover New Zealand
5 years ago
Hi Claire,
Thank you for your great five star review! We are so glad to hear that you have been happy with our customer service.
Kind Regards,
Mireia
Petplan Social Team
0
공유
DH
Dave Howarth
Feefo 인증됨
Whitianga
5 years ago
Petcover New Zealand에 대한 Dave Howarth의 의견:
Very easy to talk to and they answered our questions well. The information and documents arrived when they said they would, straight forward and easy to understand.
Petcover Group
Petcover New Zealand
5 years ago
Hi Dave,
Thank you for taking the time to review us and providing this great feedback. We are glad to hear that you have been happy with our service and that the information we provided was easy to understand.
Kind Regards,
Mireia
Petplan Social Team
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
Easy to deal with, good customer services
Petcover Group
Petcover New Zealand
5 years ago
Hi There,
Thank you for the five star review! We are glad to hear you have been happy with our customer service. Thank you for taking the time to review us.
Kind Regards,
Mireia
Petplan Social Team
0
공유
SR
Shirley Robinson
Feefo 인증됨
Auckland
5 years ago
Petcover New Zealand에 대한 Shirley Robinson의 의견:
Excellent customer service and cheaper than competitor for more cover.
Excellent - were able to talk me through the cover compared to competitors and when I asked for a call back to set up from a particular day someone rang me back at the appropriate time.
Petcover Group
Petcover New Zealand
5 years ago
Hi Shirley,
Thank you for the great five star review! We are thrilled to hear you have been happy with customer service we have provided and are happy with our cover.
Kind Regards,
Mireia
Petplan Social Team
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
Quality Service
Very professional approach to customer yet very cheerful. They will make sure that all questions you may have in mind will be completely explained and clarified.
Petplan Australia
Petcover New Zealand
5 years ago
Hi There,
Thank you for the wonderful five star review! We are so glad to hear you have been happy with the service we have provided and that your questions were answered and clarified.
Kind Regards,
Mireia
Petplan Social Team
0
공유
RS
Rebecca Shorter
Feefo 인증됨
5 years ago
Petcover New Zealand에 대한 Rebecca Shorter의 의견:
The person I dealt with was friendly, thorough and very informative. I would have no hesitation in recommending Petplan to friends and colleagues.
Petplan Australia
Petcover New Zealand
5 years ago
Hi Rebecca,
Thank you for the amazing five star review! We are so glad to hear that you have been happy with the service we have provided and that you would recommend Petplan to your friends and colleagues.
Kind Regards,
Mireia
Petplan Social Team
0
공유
ST
Sue Thomson
Feefo 인증됨
5 years ago
Petcover New Zealand에 대한 Sue Thomson의 의견:
Quick and easy registration. Haven't tried to claim anything yet.
Petplan Australia
Petcover New Zealand
5 years ago
Hi Sue,
Thank you for taking the time to review us and award us 5 stars! We appreciate the feedback.
Kind Regards,
Mireia
Petplan Social Team
0
공유
JE
Jenny
Feefo 인증됨
Christchurch
5 years ago
Petcover New Zealand에 대한 Jenny의 의견:
Great to deal with
Ingrid, who I dealt with over the phone, was marvellous. She went through the plans thoroughly with me, pointing out the differences and also telling me about any discounts I could be eligible for,...
자세히 읽기
Petplan Australia
Petcover New Zealand
5 years ago
Hi Jenny and Jonathan,
Thank you for the amazing 5 star review! We are so glad to hear that our customer service representative was helpful and made the process easy for you. I will pass this feedback onto Ingrid. Thank you for taking the time to review us.
Kind Regards,
Mireia
Petplan Social Team
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
Misdiagnosis
Disappointed with exclusions placed on my plan due to vet notes which had only shown discussions and possible reasons for brachycephalic syndrome and talks with the vet how it can be diagnosed....
자세히 읽기
Petplan Australia
Petcover New Zealand
5 years ago
Hi There,
Thank you for taking the time to review us and and providing your honest feedback. I have passed this feedback onto our underwriting department. If you would like to discuss your policy further please contact our friendly customer service team on 0800 255 426. Please let me know if I can assist you with anything else.
Kind Regards,
Mireia
Petplan Social Team
Petcover is one of New Zealands's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy.
Petcover is one of New Zealands's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy.
