Petcover Australia 리뷰

Thanks for the excellent review, we really appreciate it.

We value your honest feedback, Roger and we’re sorry to hear about your experience. We’re usually known for our exceptional customer service, and we regret that we didn’t live up to those expectations in this instance. We'll take this up internally for ongoing learning and development.

We regret the inconvenience caused and appreciate how frustrating it is when accounts become unexpectedly overdrawn. It looks like there was a delay as the first payment was taken after your introductory policy expired, one month after you signed up. If you have any questions or concerns, please call our accounts team on 1300 738 225.

That's what we love to hear! Thanks for the brilliant 5-star review, Maddie.

Hi Jennifer & Neryssa Thanks for your great review and valuable feedback. We recently made some changes to our claims forms to allow for easier submission. All our claims forms are now digitally fillable and don't require a signature anymore! For more information, please visit www.petcover.com.au/claims or call us on 1300 731 324. Kind regards Petcover Social Team

We value your honest feedback Jane and we’re sorry to hear about your experience. We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations in this instance. We'll take this up internally for ongoing learning and development. Kind regards Petcover Social Team

Hi Katie, Thank you for your five star review! We are glad to hear that your claim was settled fast and that you were happy with our communication throughout. Kind Regards, Petcover Social Team

Hello, First of all thank you for taking the time to give us a review. At Petcover we always strive to offer pet insurance products that are comprehensive, easy to understand and offer what an owner's pet needs. Your feedback is appreciated and has been passed onto the relevant team. Kind Regards, Petcover Social Team

Hello, Thank you for your five star review! We are thrilled to hear you found Petcover to be efficient on a Sunday! Nevertheless, we try to be helpful any day of the week so don't hesitate to reach out if you need to speak to us. ;-) Kind Regards, Petcover Social Team

Hi Xena, Thank you for your great five star review! We are thrilled to hear you found Petcover to be friendly and helpful.Should you have any questions or need any help, please do not hesitate to contact us. Kind Regards, Petcover Social Team