They organised my insurance very quick and was very helpful
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구매일: 13/02/2021
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Feefo 인증됨
5 years ago
When our kitten fractured her leg and required surgery, Petcover were very supportive and assisted us through the process and were very prompt with settling our insurance claim.
Service was good and client friendly. The speed with which the claim was processed was excellent.
The only criticism is that PetPlan did not contact me to tell me of the (happy) conclusion to the...
I have insured all my pets through Petplan. Premiums are reasonable, but more importantly their customer service and claims handling is the highest quality in the pet insurance game.. Understanding,...
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구매일: 16/02/2021
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Feefo 인증됨
5 years ago
I recently made a claim for $1300 for puppy illness that started on 24/1/21. Policy inception was 22/12/20. I received a letter from Kortney - Claims Consultant declining claim because it was...
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Petcover Group
Petcover Australia
5 years ago
Hi, Thank you so much for leaving this feedback. We have passed this on to our claim department's team leader to take action.
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5 years ago
I have to make an apology to Kortney. It was actually my mistake... I put the wrong date of the claim in for date of first symptoms. So the date I put in was within the policy waiting period before claim and justified in denying. This has now been brought to my attention and rectified. The claim has now been paid and Kortney and the pet plan team have provided me excellent service despite me wrongly accusing someone else of making a mistake that was totally mine. Sincerest apologies to everyone and thank you for so promptly finalising my claim and your very high levels of service.
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구매일: 02/02/2021
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Feefo 인증됨
5 years ago
My dog had 1 pre existing accident. Not a chronic condition. As a result they have excluded all heart, liver, lung problems and a bunch of other stuff. Not sure what the point of insurance is if all...
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구매일: 31/01/2021
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Feefo 인증됨
5 years ago
Actually talking to the lady was all friendly and pleasant. It got a bit confusing with the various options but otherwise all good.
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Petcover Group
Petcover Australia
5 years ago
Thanks for leaving us some feedback and we have passed this on to our team to investigate. Thanks Team Pet Cover
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.