Pet insurance for dogs, cats, horses and exotic pets.
서비스
4.3
/5
상품
4.4
/5
5
4
3
2
1
91
22
10
4
10
137
지난 1년 간 점
모두 2,292개의 리뷰 보기
MG
Malcolm Goff
Feefo 인증됨
5 years ago
Petcover Australia에 대한 Malcolm Goff의 의견:
Good communication on progress with the claim.However would like the Vet to be able to lodge the claim .
Petcover Group
Petcover Australia
5 years ago
Hi Malcolm, thank you for your helpful review. We appreciate the suggestion and will take it on-board for consideration!
제품 리뷰
구매일: 01/05/2021
0
공유
FR
Fiona Roberton
Feefo 인증됨
5 years ago
Petcover Australia에 대한 Fiona Roberton의 의견:
Pet over were easy to deal with and dealt with claim promptly
Petcover Group
Petcover Australia
5 years ago
Thank you for the five star review Fiona! We are pleased that you have found us easy to deal with!
제품 리뷰
구매일: 21/04/2021
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
I had pet insurance for my much loved Labrador and the service was always good. This policy was well worth having and I saved thousands of dollars. I signed up for my cat and new dog and it was quick...
자세히 읽기
Petcover Group
Petcover Australia
5 years ago
Thank you for your kind words and the five star review! It's great to hear that you have recognised our efficiencies!
Finally sorted out their ability to attend to customers more efficiently, rather than taking extended times on the phone. Forgetting to send the invoice with the disclosure statement was quickly...
자세히 읽기
Petcover Group
Petcover Australia
5 years ago
Thank you for the feedback, we are continually reviewing our processes and always looking for improvements, so we are glad that you have noticed this.
Disgusting practices. I have been with Petplan for 8 years. The only correspondence I received regarding the change to Petcover was a text message saying to follow a link if you wanted to receive...
자세히 읽기
Petcover Group
Petcover Australia
5 years ago
Hi Moira, thank you for taking the time to provide your feedback. We are sorry to hear about your experience, we aim to provide great service, so we are disappointed that this has happened. I have forwarded your review onto the appropriate department and I have been advised that they have been in touch with you regarding this. Thank you for your feedback, this will help improve future processes.
제품 리뷰
구매일: 16/04/2021
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
Your representative went to a lot of trouble to explain the two insurances I purchased and answered my queries most satisfactorily - even though he had to go over some of them twice! Of course I...
자세히 읽기
Petcover Group
Petcover Australia
5 years ago
Thank you for the wonderful five star review! It's great to hear that you have been happy with the service we have provided and that all your queries were answered! We appreciate the recommendation, as we strive to provide a great service!
Process has been easy with no issues. The real test will be once a claim is needed
Petcover Group
Petcover Australia
5 years ago
Thank you for the amazing five star review! We are thrilled to hear that you have found our process easy. Our team are Pet parents ourselves, so we understand how stressful it can be making a claim, which is why our claims process has been updated to make the experience easy.
Great customer service answer any concerns, thorough in ensuring you get what you want
Petcover Group
Petcover Australia
5 years ago
It's always nice to hear our customer service team answered your concerns and were thorough in helping you, thank you for your great feedback Jennifer!
구매일: 19/04/2021
0
공유
AE
Abbie Walker and Jason Easton
Feefo 인증됨
5 years ago
Petcover Australia에 대한 Abbie Walker and Jason Easton의 의견:
I will review again if I need to claim and will review the company from a claims perspective. The introduction has been great. Our breeder set up this policy and the process to continue on has been...
자세히 읽기
Petcover Group
Petcover Australia
5 years ago
Thanks Abbie and Jason for such a detailed review! It's nice to know that you would recommend us to your family and friends! We strive to provide exceptional customer service, so it's great to hear Kelly and her colleague did an outstanding job.
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.