Appalling with numerous customer errors, ended up cancelling both policies
Petcover Group
Petcover Australia
4 years ago
Hello Carol,
I am so sorry to read this, please email me your policy number and contact details to marketing.au@petcovergroup.com and I will get the relevant department to come back to you.
Anita 🐾
Thank you for sharing your great five star review with us! We are glad to hear you have had a pleasant and straightforward claims experience with us and we wish your horse a speedy recovery!
I have paid in full, 3 dogs insured with PetCover and have not received any Certificates of Insurance. I am a breeder and they have not returned my calls or emails. Extremely POOR
Petcover Group
Petcover Australia
4 years ago
Thank you for taking the time to review us and provide your honest feedback. We are sad to hear that you have been unsatisfied with our service and on behalf of the team apologise for any inconvenience this may have caused. We have passed this onto the relevant department to review. We understand a member of the Sales team has been touch to work with you to resolve the issue. We appreciate your feedback as it's very important in looking into and improving our processes. Thank you.
제품 리뷰
구매일: 27/06/2022
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
4 years ago
The two staff members I spoke to were very helpful and explained the various cover options
Petcover Group
Petcover Australia
4 years ago
Thank you for the wonderful five star review! We are so glad to hear you have been happy with the service and found our team helpful, polite and efficient.
Very helpful, had a problem with the ‘server’ but the online chat and subsequent phone call from Gracie solved everything very quickly. Always had fantastic er ice with any claims.
Petcover Group
Petcover Australia
4 years ago
Thank you for the amazing 5 star review Phillip! We are so glad to hear that our customer service representative was helpful and made the process easy for you. We will pass this feedback onto Gracie. Thank you for taking the time to review us.
Thank you for sharing your great five-star review with us! We are happy to see you are satisfied with our service and product offering. Our comprehensive range of dog insurance plans have been tailored to suit all needs and budgets. Insuring your dog has never been easier. We'd love to welcome your pet to our Petcover family, feel free to share a photo of them with us: marketing.au@petcovergroup.com
Thank you Judith, we are so happy we could be there when you needed us. We appreciate your 5 star review!
구매일: 12/06/2022
0
공유
JM
Jill & Tim McKay
Feefo 인증됨
Blackmans Bay Tas
4 years ago
Petcover Australia에 대한 Jill & Tim McKay의 의견:
Your customer service person Jaime was extremely helpful & very polite. I was happily surprised how quick everything was done
Petcover Group
Petcover Australia
4 years ago
Thank you for the amazing 5 star review! We are so glad to hear that our customer service representative was helpful and made the process easy for you. I will pass this feedback onto Jaime. Thank you for taking the time to review us.
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.