Check if they have received the prescription required instead of the customer chasing up and wondering if it has been lost in post. When you contact customer service they just say no we haven’t got...
자세히 읽기
Chelsea
Pet Prescription Limited
3 years ago
Hello,
Thank you for your feedback.
I am sorry you feel this way regarding our service.
When you place the order online you select a confirmation box confirming that your order will not be dispatched until the prescription is recieved. Once confirmed we will then wait for the prescription in the post until delivered. Your prescription was not delivered to us until the 14/12/2022 and we dispatched your order that same day. I can see the order was successfully delivered on the 16/12/2022. We would not keep hold of a prescription if recieved.
Kind regards,
Sam
Pet Prescription
Customer Care Team
I changed to pet prescription as I wasn't happy with my experience at the alternative company and my first order was with me in a few days. However when I ordered for a second time i had to go to my...
Hi Rick,
Thank you for your feedback.
I am really sorry to hear of your sad loss! We are all animal lovers here and can appreciate how you must be feeling.
Unfortunately all insulin orders were suspended as we did not have a reliable delivery company due to delivery delays to deliver the insulin in the correct time frame, meaning the insulin would have arrived non chilled and unusable being unsafe for your pet. I do apologise for any delay caused.
I am really sorry for your loss, I have amended your account accordingly.
Kind regards,
Chelsea
Pet Prescription
Customer Care Team
구매일: 10/12/2022
0
공유
신뢰할 수 있는 고객
3 years ago
My dog needs a monthly prescription, the site is easy to use, medication is delivered in a few days.
Pet Prescription is a UK-based online veterinary dispensary and part of a group of over 500 veterinary practices in the UK. We can legally supply prescription-only veterinary medicines and advise on their safe and effective use.
Pet Prescription is a UK-based online veterinary dispensary and part of a group of over 500 veterinary practices in the UK. We can legally supply prescription-only veterinary medicines and advise on their safe and effective use.
