No communication on a problem taking out a policy that is still continuing to this day
Paid money over a week ago and still no policy
Gigi
Petplan
13 days ago
Hi Sharon,
Thanks for your review. I'm sorry to hear you haven't received your policy details yet. I've logged this as feedback so we can improve on this process. I've issued your documents so you'll get a copy by email within 24 hours, if you'd like a postal copy please email at social@petplan.co.uk with your request, pet's name and policy number for us to send out.
Thanks, Gigi - The Customer Service Team
Have used Petplan for many years with 9 different dogs now and have always received an excellent service, no issues with any claims and always dealt with quickly.
