Haven't responded to email about my parcel being stolen. Photos of parcel left at door and my location sent.
Customer Services
Pasta Kitchen
6 months ago
We’re really sorry to hear about your experience and completely understand how frustrating this must have been.
Your original message unfortunately went to an inbox that we no longer actively monitor, so we weren’t aware of the issue straight away. That’s our mistake and we apologise for the delay. We have now updated our contact details and internal processes to ensure this doesn’t happen again.
We’ve since spoken and are now working to get this sorted for you as quickly as possible.
Thank you for your patience and for giving us the opportunity to put things right.
TS
Thomas Storey
6 months ago
Received a great response from company, the posty had taken a photo of a different parcel for some reason. Items were actually received after all. Rating amended. Thanks 🙂
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Customer Services
Pasta Kitchen
6 months ago
We’re really sorry to hear about your experience and completely understand how frustrating this must have been.
Your original message unfortunately went to an inbox that we no longer actively monitor, so we weren’t aware of the issue straight away. That’s our mistake and we apologise for the delay. We have now updated our contact details and internal processes to ensure this doesn’t happen again.
We’ve since spoken and are now working to get this sorted for you as quickly as possible.
Thank you for your patience and for giving us the opportunity to put things right.
Reasonably intuitive website. Easy to identify the spare part I needed. Slightly more expensive than expected but much cheaper than buying a new machine. Extremely rapid delivery. I would certainly...
We sell pasta and pizza equipment from Italian manufacturers such as Marcato and Berkel, alongside other specialist brands we've chosen because we use them ourselves. Some of what we stock is Italian-made, some isn't, but everything earns its place on the strength of the tool, not the label on it. If a product isn't right for what you're making, we'll say so and point you towards one that is. Grazie mille.
We sell pasta and pizza equipment from Italian manufacturers such as Marcato and Berkel, alongside other specialist brands we've chosen because we use them ourselves. Some of what we stock is Italian-made, some isn't, but everything earns its place on the strength of the tool, not the label on it. If a product isn't right for what you're making, we'll say so and point you towards one that is. Grazie mille.