Items were dispatched speedily which was great.
However FedEx were dreadful, changing delivery times when we'd arranged to be here to suit their schedule.
And then telling us they had attempted a...
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Customer Services
Pasta Kitchen
1 month ago
Thank you for taking the time to leave us a review. We're so pleased to hear that you're happy with the products, although we're really sorry that you experienced issues with FedEx and the delivery process.
We did try to get in touch after following your feedback to see if there was anything we could do to help, but unfortunately we didn't hear back. If you'd still like to chat about your experience, we are always here and we'd be more than happy to help in any way we can.
Thanks again for your feedback, and we're sorry that FedEx let us both down on this occasion.
- Mollie
Excellent from start to finish; helpful advice from Mollie at Pasta Kitchen (tutto pasta) prior to purchase, swift ordering and delivery process and upon receipt of our pasta machine we also received...
Excellent service, very simple ordering process. Item was delivered the next day, packaging of item was very good, communication and updates excellent.
Pasta Kitchen were great and
Mollie was very helpful, even phoning Marcato to ensure the attachment I wanted to order would fit my ancient machine. Apparently I would also need to order a new crank....
Needed a replacement clamp for my pasta machine. The original failed after more than 10 years of regular use. The replacement came very quickly and we were back in production ready for family...
We sell pasta and pizza equipment from Italian manufacturers such as Marcato and Berkel, alongside other specialist brands we've chosen because we use them ourselves. Some of what we stock is Italian-made, some isn't, but everything earns its place on the strength of the tool, not the label on it. If a product isn't right for what you're making, we'll say so and point you towards one that is. Grazie mille.
We sell pasta and pizza equipment from Italian manufacturers such as Marcato and Berkel, alongside other specialist brands we've chosen because we use them ourselves. Some of what we stock is Italian-made, some isn't, but everything earns its place on the strength of the tool, not the label on it. If a product isn't right for what you're making, we'll say so and point you towards one that is. Grazie mille.