I found the staff member very helpful and the service was first class. Subject to a satisfactory quotation this year I will be happy to renew my policy with them.
Having been unfortunate enough to make a claim the service given from you when seeking help was appalling. I still await after three months plus your callback in order to seek your help regarding my...
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Park Home Assist
Park Home Assist
11 years ago
Thank you for your feedback. We are sorry to hear that you were not happy with the initial repairs carried out by our approved park home repairer. We do not normally have complaints regarding their work, but we see that they returned and addressed your concerns. We also understand that they have also carried out an internal review of their procedures to ensure that only the best quality of repair is carried out straight away, as it is not economically viable for them to return to address poor workmanship as this is at their cost, not yours or the insurer’s. We can assure you that we have invested heavily over the past 12 months to make sure that only the best claims service is received by our policyholders.
Park Home Assist are one the UK’s leading providers of competitive and comprehensive insurance for Residential Park Homes, Holiday Lodges, Static Caravans and Touring Caravans. We provide an award-winning claims service and our policies are underwritten by insurers at Lloyd's Of London. We have been insuring Park Homes for over 20 years and insure in excess of 50,000 leisure policyholders across the UK.
Park Home Assist are one the UK’s leading providers of competitive and comprehensive insurance for Residential Park Homes, Holiday Lodges, Static Caravans and Touring Caravans. We provide an award-winning claims service and our policies are underwritten by insurers at Lloyd's Of London. We have been insuring Park Homes for over 20 years and insure in excess of 50,000 leisure policyholders across the UK.