Unfortunately I cannot put no stars, I will never be purchasing from Panasonic again.
The delivery had to be my address, no neighbour which was limiting.
Item turned up with a very damaged box so I...
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Feefo 인증됨
3 days ago
Good offer, delivered quickly. No drama
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Feefo 인증됨
3 days ago
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Feefo 인증됨
3 days ago
It could not have been better. Christina showed great patience and understanding with my problem. Well done to her !!
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Ian Wainwright
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GBR
3 days ago
Panasonic UK에 대한 Ian Wainwright의 의견:
Great Panasonic service
Panasonic service was 5 star only problem was DHL delivery . They e mailed me with a time of between 2 and 3 and I missed it as they arrived at 12. Next day they gave me a time of 1 till 2 but again...
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SG
Steven Greenfield
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GBR
16 days ago
Panasonic UK에 대한 Steven Greenfield의 의견:
Bad Experience.
Customer service is horrendous. Attempting to organise a simple return involves multiple, inconsistent and lengthy emails via an offshore centre. In 2026, this is way off customer service.
Panasonic Customer Care UK
Panasonic UK
10 days ago
Dear Customer,
Thank you for your feedback and I am sorry to hear about the difficulties you have encountered.
When an issue comes up with our products, we always try to help with troubleshooting first to resolve it before a return is needed, so the process may feel a bit tedious.
Also, in order to determine that there is nothing else that can be done to remedy the issue, we usually need photos of the product or problem which would again, lengthen the process
As I can see your case, the return has been made and the refund is on its way.
Again, we are sorry for the inconvenience and for the frustration caused.
Kind Regards,
Panasonic Customer Support Team
SG
Steven Greenfield
4 days ago
Thanks for the response, which is a little disingenuous to say the least. This was a simple return at my request, on July the 5th, within 14 days of delivery. Zero questions asked by your team to ‘troubleshoot’ as there were no product issues reported by me.. the team refused to supply simple return details via several emails or the phone calls I made. I had to then make separate, direct contact with a senior member of a different team to find these details out.
Interesting that no one confirmed my refund prior to this public post (or the fact that I had to chase again to actually confirm this).
To summarise, having dealt with six different team members, it took between. July 6th and July 14th to find the return address, and then the 15th and 21st July to receive any sort of confirmation of the refund (apparently the warehouse couldn’t be contacted internally). I’m so glad this is over and I’ve only paid £18 postage for the experience.
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Feefo 인증됨
4 days ago
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Feefo 인증됨
4 days ago
all good
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Feefo 인증됨
4 days ago
Great product support terrible
Product great but Instructions poor and product support terrible
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.