Don't give advertised discounts and don't return calls when you have logged a complaint
Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello Paul,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and sincerely apologize for any inconvenience caused. This is not the level of service we aim to provide, and we understand how frustrating it must have been for you.
Please rest assured that a 10% refund has already been raised on the 10th of April, and the credit can take up to 7 working days to show on your original payment method. If there’s anything further we can assist you with or if you have additional concerns, please don’t hesitate to reach out to us directly.
Once again, we apologize for any frustration caused and appreciate your patience while we work to resolve this matter.
Kind regards,
Panasonic Customer Care UK
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Feefo 인증됨
1 month ago
Extremely poor customer service and very slow 'next day'(7 day) delivery
Panasonic offered next day delivery. After I received multiple messages telling me my delivery would be delayed another day, I contacted them and they told me they were taking longer because it was a...
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Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration caused by the delay in your delivery and the experience you had with our customer service team. This is certainly not the level of service we aim to provide, and we deeply regret that we fell short of your expectations.
We understand how important it is for orders to arrive on time, especially when next-day delivery has been promised. While delays can sometimes occur due to unforeseen circumstances, we acknowledge that our communication regarding this matter could have been much clearer and more transparent. Please rest assured that your concerns have been noted, and we will work internally to ensure such issues are addressed moving forward.
If there’s anything further we can do to assist or if you’d like to discuss this matter in more detail, please don’t hesitate to contact us directly at 0344 844 3899 or via our official Panasonic support webpage. We truly value your feedback as it helps us improve our services.
Kind regards,
Panasonic Customer Care UK
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Feefo 인증됨
1 month ago
0
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Feefo 인증됨
1 month ago
Excellent service
Very good, sound, practical advice on purchasing a replacement model
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Feefo 인증됨
1 month ago
Efficient and informative service with great products
I left a chat message after closing time, i was telephoned the following morning at 9am by very nice man who answered my questions was very helpful and informative.
Ordering online was a very simple...
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Feefo 인증됨
1 month ago
Panasonic Sound Bar
Fast shipment. Well packed. Good tracking. Cant fault.
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Feefo 인증됨
1 month ago
First class got product next day
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Feefo 인증됨
1 month ago
Not a good experience
Let down by DHL, who were useless. Gave a slot for delivery and missed it by 58 minutes so parcel returned to depot. No card left. Impossible to speak to anyone in DHL customer service. DHL do not...
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Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the frustrating experience you’ve had, both with the delivery process and the instruction booklet for your Panasonic soundboard.
We understand how disappointing it must have been to deal with missed delivery slots and difficulties in reaching customer service. While we don’t manage third-party courier services like DHL directly, we sincerely apologize for any inconvenience this has caused you.
Regarding the instruction booklet and setup process, we regret that it hasn’t been as clear or helpful as it should be. Your feedback is invaluable, and we’ll make sure it’s passed on to our team so improvements can be made in future materials.
In the meantime, if you’re still having trouble connecting your soundboard or understanding its features, please don’t hesitate to contact us directly at 0344 844 3899 or visit our official Panasonic support webpage for further assistance. Our team will be happy to guide you through the setup step by step.
Once again, we’re very sorry for any frustration caused and appreciate your patience as we work to improve our products and services.
Kind regards,
Panasonic Customer Care UK
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SG
Steve Gullick
Feefo 인증됨
GBR
1 month ago
Panasonic UK에 대한 Steve Gullick의 의견:
Great service
Brilliant. I ordered an eyecup for a G9 on Bank Holiday Monday. It arrived on the Wednesdays. Incredible.
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Feefo 인증됨
1 month ago
Disappointing delivery service and customer care support.
My order was not processed the same day. Hence i did not receive product the next working day, as stated on their website.
I had to phone Panasonic and was disappointed by their response.
DHL did...
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Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the issues you experienced with your order and delivery. This is certainly not the level of service we aim to provide, and we understand how frustrating this must have been for you.
We apologize for the delay in processing your order and any inconvenience caused by the delivery not meeting your expectations. Additionally, we regret that our customer care response did not meet your satisfaction when you reached out to us.
To address these concerns more thoroughly and ensure a resolution, we kindly ask that you contact us directly at 0344 844 3899 or via our official Panasonic support webpage. Our team will be happy to assist you further.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work to improve our services.
Kind regards,
Panasonic Customer Care UK
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.