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Ornamental Trees Ltd 리뷰 | https://www.feefo.com/reviews/ornamental-trees-ltd에 대한 고객 서비스 리뷰 | Feefo

모두 9,987개의 리뷰 보기

Clinton Basford

Horsham

17 days ago

구매일: 25/04/2025

Ornamental Trees Ltd에 대한 Clinton Basford의 의견:

Poor service.

I'm absolutely speechless, appalled

제품 리뷰

신뢰할 수 있는 고객

27 days ago

구매일: 09/04/2025

Avoid - no follow-up even when promised

Really awful service and no follow up. The company left a reply to my original review with seemingly an effort to help. But after I got in touch they have not replied. Their response on the review...

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제품 리뷰

Customer Services

Ornamental Trees Ltd

27 days ago

Hi there, thank you for your feedback. We’re truly sorry to hear about your experience. This is absolutely not the standard of service we aim to provide, and we sincerely apologise for the disappointment and frustration caused. Your feedback has been passed on to the relevant team, and we are working hard to put this right for you. Please do reach out to us directly at sales@ornamental-trees.co.uk or give us a call—someone from our team will be in touch to advise on the next steps and help resolve this issue as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback and are committed to improving our service. Kind regards, Customer Services.

신뢰할 수 있는 고객

20 days ago

They team have not been in touch. Their message here is just to make it look like they care to other customers but the reality is they don't.

Customer Services

Ornamental Trees Ltd

27 days ago

We’re very sorry to hear you were disappointed with your tree. Please be assured that every tree we send out is thoroughly checked and we never knowingly dispatch unhealthy plants. We want all of our customers to be 100% satisfied with their order. That said, we completely understand your concerns and apologise for the frustration caused. We’re currently experiencing a very busy period, but we are working hard to resolve this as soon as possible. In the meantime, please do get in touch with us at sales@ornamental-trees.co.uk so we can look into this further for you.

신뢰할 수 있는 고객

20 days ago

I have been in touch but the team have not bothered to reply the message from them is just marketing

신뢰할 수 있는 고객

26 days ago

구매일: 16/01/2025

Disappointing Experience

I was excited to purchase an Osakazuki tree from Ornamental Trees, expecting quality and reliable customer support. Unfortunately, my experience has been deeply disappointing. The tree I received...

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제품 리뷰

Hiro Miyamoto

Cambridgeshire

1 month ago

구매일: 05/04/2025

Ornamental Trees Ltd에 대한 Hiro Miyamoto의 의견:

Wrong plant and bad customer service

Service currently non existent. No one replies to emails or picks up the phone. There is no way of getting through to them. The automated phone answer is that they are going through a busy time. ...

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제품 리뷰

Brian Patterson

Durham

1 month ago

구매일: 11/04/2025

Ornamental Trees Ltd에 대한 Brian Patterson의 의견:

Choisya Sundance shrub

Rubbish service no communication whatsoever did not get what I paid for selling 12L pot but delivered a 10 L pot shrub was very small for the money and could not get to speak to anyone by email or...

모두 읽기

Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, Thank you for your leaving this feedback, we are sorry to hear you are not happy with your experience. Please accept our apologies for the delay in communication, we are now experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We sincerely apologise for any inconvenience caused by the pot size discrepancy, rest assured we are confident this should not affect the health of the shrub and we hope you will enjoy your product for many years to come. Should you have any further questions going forward please do not hesitate to contact us and we will be more than happy to assist you where possible. Kindest Regards Customer Services

제품 리뷰

신뢰할 수 있는 고객

1 month ago

구매일: 27/03/2025

AVOID IF YOU MAY NEED TO AMEND YOUR ORDER!!!

I ordered 2 trees separately in spring. First tree arrived & was perfect, then I realised I had insufficient room spare for the second tree ordered on advance purchase. I emailed their sales on 10...

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Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, please accept our apologies for the delay in you receiving your refund, we have investigated this issue and it has become apparent this is stuck at the pending stage on our system. We have released this for refund as a matter of urgency and you should receive your refund today. Again we do apologise for this inconvenience. Kindest Regards Customer Services

제품 리뷰

Dr Mark Tonge

Cumbria

1 month ago

구매일: 29/03/2025

Ornamental Trees Ltd에 대한 Dr Mark Tonge의 의견:

Apple tree

Excellent service

제품 리뷰

신뢰할 수 있는 고객

1 month ago

구매일: 17/03/2025

Would advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive with no updates from the company) and were small and...

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Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, We are sorry to hear you are not happy with your experience and we appreciate this is extremely frustrating for you. Please accept our apologies for the delay in communication, we are experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We have located your email communication which has been forwarded to a Manager who will in turn respond accordingly to you by close of business today

제품 리뷰

신뢰할 수 있는 고객

1 month ago

구매일: 29/03/2025

An excellent service with quality goods provided.

Excellent, the tree arrived as stated on the confirmation of order.

제품 리뷰

신뢰할 수 있는 고객

1 month ago

구매일: 24/03/2025

Prompt well packaged professional delivery.

제품 리뷰

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Ornamental Trees Ltd 관련 정보

At Ornamental Trees, we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. We are proud to have won the Feefo Platinum Trusted Service Award for 6 years running.

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01943 660870

River View Farm, Leathley Lane, Leathley, North Yorkshire, West Yorkshire, LS21 2JR, United Kingdom

Feefo Trusted Service Awards

당사의 독립적인 어워드로, 고객 서비스 부문에서 최고의 브랜드를 선정합니다. 수상업체는 고객으로부터 받은 평점에 따라 결정됩니다.

Trusted Service Awards란

Treefo 이니셔티브의 일환

당사는 Ecologi와 협력하여 Ornamental Trees Ltd에 대해 수집된 리뷰에 따라 나무 심기 프로젝트에 자금을 지원합니다.

Treefo에 대해 자세히 알아보기

Feefo 리뷰를 신뢰하는 이유는 무엇인가요?

Feefo에 대해 자세히 알아보기

Ornamental Trees Ltd 리뷰

Cercis canadensis 'Forest Pansy' Tree이 상품에 대한 (8)개 이상의 리뷰상품 웹사이트 보기See my review of the other tree I bought - the pictures shown on the website look nothing like the stick I received. Avoid.

Rootgrow - 150g이 상품에 대한 (48)개 이상의 리뷰상품 웹사이트 보기I am not sure about this product as I used it as per instructions but the tree is dying.

After Plant Tree & Shrub Fertiliser이 상품에 대한 (6)개 이상의 리뷰상품 웹사이트 보기I am not sure about this product as I used it as per instructions but the tree is dying.

Sorbus vilmorinii Tree이 상품에 대한 (2)개 이상의 리뷰상품 웹사이트 보기Ordered sorbus vilmorinii tree

Discovery Apple Tree이 상품에 대한 (1)개 이상의 리뷰상품 웹사이트 보기Apple tree arrived in good time, well packaged and in looks healthy and vigorous. It is settling in well.

Hydrangea petiolaris이 상품에 대한 (3)개 이상의 리뷰상품 웹사이트 보기Growing well, quality plant.

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