Excellent service from Norman Records. Great communication, very fast dispatch and everything was packed extremely well. The records / CDs arrived safely and exactly as described. A very reliable and...
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Feefo 인증됨
16 days ago
Speedy, well packaged, fairly priced and gets what I like.
Speedy, well packaged, fairly priced and gets what I like with recommendations.
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DP
DP
Feefo 인증됨
GBR
16 days ago
Norman Records에 대한 DP의 의견:
Norman are awesome
Norman are the best, they give great friendly service and have an interesting and eclectic range of releases and I always find new stuff. Big love for Norman! .
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Al Philpott
Feefo 인증됨
GBR
17 days ago
Norman Records에 대한 Al Philpott의 의견:
4/10, could do better.
Very slow to deliver - it was several weeks after placing the order before the items arrived.
Up until then, an easy transaction, but naff all comms after receipt of order until despatch - it was...
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Nathon Raine
Norman Records
17 days ago
Hi Al,
First of all, sorry about the delay on this one. "Several weeks" is generous...your original order was placed in May and didn't dispatch until July!
Two explanations for you:
1. There was a long delay on the Cure boxset. We did chase this but there are general problems with CD represses at the moment. There are, we believe, no CD pressing plants left in the UK and so everything is getting snarled up due to the complexities of overseas manufacture and shipping.
2. In theory, you should've received an automatic email every two weeks or so summarising the status of your order. It's possible that these landed in your spam folder? Looking at your email address, it's also possible that they never even made it that far but were intercepted by the spam filters of your email provider. We have had problems with emails going to that provider for years, and there's apparently little we can do about it. However, I can see that your last few emails from us were delivered just fine. So it could be another technical problem of some kind.
All in all, not our finest hour and we are sorry.
Best wishes,
Nathon
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Feefo 인증됨
18 days ago
All good
Just really good!
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Feefo 인증됨
18 days ago
Good
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Feefo 인증됨
18 days ago
Norman's Usual Great Service
Norman's usual great service. Good selection with a fast delivery at a good price - with loyalty bonus points too!
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Feefo 인증됨
19 days ago
***
***
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Feefo 인증됨
19 days ago
Excellent on-line record retailer
Excellent range of records. Always well priced. I am kept informed as a customer and the records when they are sent are well packaged.