They advertise things they don't have in stock and have to order from a distro. In this case the distro didn't have the said item. I absolutely won't order from Norman Records again. I think Norman...
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Nathon Raine
Norman Records
1 month ago
Hi Zenon,
Sorry about this one.
We are very clear on our website and throughout our checkout that some items do need to be ordered in from a distro, and that this can cause delays. Very rarely, these delays turn into situations whereby stock we thought was readily available isn't actually available at all. We did try our best to locate the missing CD from your order, but it wasn't to be.
We absolutely are not a 'delivers via distro' service though, promise you that. Our shelves are positively bursting with records. A quick check of our inventory data shows 17455 items in stock across 6783 releases, and we take delivery of thousands of new preorders every single month. We offer 'delivery via distro' for some releases simply because it increases the range we can offer, but most of the things we sell are either in-stock or preorders. That's the business model, always has been.
Anyway, sorry again we couldn't meet your expectations this time.
All the best,
Nathon
Norman Records
ZG
Zenon Gradkowski
1 month ago
When I ordered it wasn't told till the last part of the order you had to get it from a distro, this never happens with other online retailers. Whilst the cd not being in stock was genuine, I don't think this is a good way of doing business personally. I have adjusted my rating as I did get a refund, but I honestly believe if you haven't got it in stock, don't advertise it. However, we need independent record shops, so sorry for being a bit reactionary in my review.
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DA
Darek
Feefo 인증됨
POL
1 month ago
Norman Records에 대한 Darek의 의견:
Never disappoint.
I appreciate a lot wide range of available records. As well as after sales support, quick responses and customer centric approach.
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신뢰할 수 있는 고객
Feefo 인증됨
1 month ago
Just what you'd want.
In a nutshell, Norman Records are just what you'd want from an online music store.
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공유
신뢰할 수 있는 고객
Feefo 인증됨
1 month ago
Perfect transaction!
Amazing service, really prompt delivery and well packaged.
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신뢰할 수 있는 고객
Feefo 인증됨
1 month ago
Great prices and fast service.
Always great service from Norman. Highly recommended.
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JM
Jackie Malkin
Feefo 인증됨
1 month ago
Norman Records에 대한 Jackie Malkin의 의견:
Excellent service
Very fast delivery
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공유
RD
Robert Dunalewicz
Feefo 인증됨
USA
1 month ago
Norman Records에 대한 Robert Dunalewicz의 의견:
always a great experience ordering from Norman Records!
always a great experience ordering from Norman Records! easy purchasing, quick shipping, fantastic communication, fairly priced for shipping across the pond to the US!
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MA
Manfred Atzenbeck
Feefo 인증됨
1 month ago
Norman Records에 대한 Manfred Atzenbeck의 의견:
Perfect
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WH
William Hoey
Feefo 인증됨
GBR
1 month ago
Norman Records에 대한 William Hoey의 의견:
Excellent service
These guys have so much choice on offer. Deliveries are always very well packaged and delivered in quick time.
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RS
Robert Spangler
Feefo 인증됨
GBR
1 month ago
Norman Records에 대한 Robert Spangler의 의견:
Always shop here
Unless they cannot get it, I buy all my new records from Norman. The pricing is always competitive to local shops.
