Staff was really great!! Everyone at Villa Rusutsu, Aiden and Anna at North Point Lodge in Niseko and Emilie really went above and beyond for us- our trip was amazing!
Emile Crovisier WA
Niseko Portfolio
4 months ago
Dear Nicole,
Thank you for your incredible review!
We’re thrilled to hear that our team, including Aiden, Anna, and Emile, helped make your trip amazing.
It’s wonderful to know that everything was convenient and that you felt well taken care of throughout your stay at both Villa Rusutsu and North Point.
We truly appreciate your kind words and look forward to welcoming you back for another fantastic experience!
Best regards,
The Niseko Portfolio Team
제품 리뷰
Emile Crovisier WA
Niseko Portfolio
4 months ago
Dear Nicole,
We’re so happy to hear that you had a fantastic stay at both Villa Rusutsu and North Point! It’s great to know you found the villa spacious, the dining experience delicious, and the skiing in Rusutsu to be the best in Hokkaido.
Thank you for your helpful tips for future guests about reservations and the shuttle service, we’re sure they’ll appreciate it.
We’d love to host you again on your next trip!
Best regards,
The Niseko Portfolio Team
0
공유
신뢰할 수 있는 고객
4 months ago
구매일: 24/01/2025
Slightly complicated check-in since they forgot to leave our key on the counter as we agreed on.
Emile Crovisier WA
Niseko Portfolio
4 months ago
Dear R*******
Thank you for your feedback. I’m sorry to hear that there was a mix-up with your key at check-in. That’s certainly not the smooth arrival experience we aim for.
We appreciate your patience and will make sure to improve our process to prevent this from happening again. We hope the rest of your stay was enjoyable and that we can welcome you back for a seamless experience next time!
Best regards.Villa Rusutsu Team
제품 리뷰
Emile Crovisier WA
Niseko Portfolio
4 months ago
Thank you for your review! We're glad you enjoyed the location and the overall cleanliness of the property. However, we truly appreciate you bringing the missed wrappers to our attention—this is not up to our usual standards, and we will be addressing it with our housekeeping team to ensure a more thorough check moving forward. We hope to have the chance to welcome you back for an even better stay next time!
0
공유
IS
ILIE Sergiu
4 months ago
구매일: 03/02/2025
제품 리뷰
Emile Crovisier WA
Niseko Portfolio
4 months ago
Dear Sergiu,
Thank you for your review! We're glad to hear you enjoyed Yasuragi’s location and found it well-equipped for your stay. Cleanliness is very important to us, and we appreciate your understanding of our housekeeping policy. We hope to welcome you back for another great stay in Niseko!
Best regards,
The Niseko Portfolio Team
All round was a great holiday experience and great service.
제품 리뷰
Emile Crovisier WA
Niseko Portfolio
4 months ago
Dear Julie,
Thank you for your wonderful review! We're thrilled to hear that you loved your stay at Hangetsu and enjoyed the convenience of our services. It’s great to know that you had a fabulous holiday, and we’d love to welcome you back for another memorable trip in the future!
Best regards,
The Niseko Portfolio Team
0
공유
JA
Jan
New Zealand
4 months ago
구매일: 31/01/2025
제품 리뷰
Emile Crovisier WA
Niseko Portfolio
4 months ago
Dear Jan,
Thank you for sharing your experience. We’re glad you enjoyed the location, but we’re sorry to hear that the noise from the main house affected your stay. We understand how important a peaceful environment is, and we appreciate your patience while our team worked to address the issue. Your feedback is invaluable, and we’ll make sure to improve the clarity of our property descriptions to set better expectations. We truly appreciate you staying with us and hope to welcome you back for a smoother experience in the future.
Best regards,
The Niseko Portfolio Team
booking process is very easy, staff at check in was very friendly and professional. guest services was very responsive all the time - very helpful
Emile Crovisier WA
Niseko Portfolio
4 months ago
Dear D*****,
Thank you for your kind words! We're so glad to hear that you had a smooth booking experience and that our team made you feel welcome at check-in. It’s also wonderful to know that our guest services team was able to assist you promptly throughout your stay. We truly appreciate your feedback and hope to host you again in the future!
Best regards,
The Niseko Portfolio Team
제품 리뷰
Emile Crovisier WA
Niseko Portfolio
4 months ago
Dear D****,
Thank you for sharing your detailed review! We’re happy to hear that you enjoyed the excellent location of Kiseki and found it convenient for getting to the gondola, restaurants, and shops. We appreciate your feedback regarding storage and the futon setup—this helps us continue to improve the guest experience. It’s great to know that you found the kitchen well-equipped and enjoyed the cleanliness of the property.
We also really appreciate your kind words about our team—it's wonderful to know that we were able to assist you throughout your stay. We’d love to welcome you back to Niseko again soon!
Best regards,
The Niseko Portfolio Team
The staff were friendly polite and caring going out of their way to make sure we were looked after.
Emile Crovisier WA
Niseko Portfolio
4 months ago
Dear Mark,
Thank you for your fantastic review! We’re so happy to hear that you had an awesome stay at First Tracks and that our team made such a positive impression. It’s our pleasure to go the extra mile to ensure our guests feel cared for. We truly appreciate your kind words and hope to welcome you back for another amazing stay soon!
Best regards,
The Niseko Portfolio Team
제품 리뷰
Emile Crovisier WA
Niseko Portfolio
4 months ago
Thank you for your great review! We’re thrilled to hear that you loved the apartment and found it to be spacious, clean, and well-suited to your needs. It’s fantastic that the ski-in, ski-out access worked so well for you, and we’d be more than happy to welcome you back for another stay in the future.
Best regards,
The Niseko Portfolio Team
Our vision is to provide the greatest possible variety of quality accommodation and hospitality services in boutique hotels, condominiums and holiday homes. We aspire to become the most trusted, simple & inspirational property management brand in Niseko.
Our vision is to provide the greatest possible variety of quality accommodation and hospitality services in boutique hotels, condominiums and holiday homes. We aspire to become the most trusted, simple & inspirational property management brand in Niseko.