Feefo 리뷰는 어떻게 수집되나요?

당사는 당사와 협력하는 기업을 대신하여 독립적으로 피드백을 수집합니다. 저희 플랫폼은 검증된 구매자에게만 연락을 취하기 때문에 실제 고객의 리뷰를 읽을 수 있습니다.

누가 Feefo 리뷰를 남길 수 있나요?

구매 증빙이 있는 고객만 Feefo에 리뷰를 남길 수 있습니다. 당사는 거래가 일어난 직후 구매자에게 연락하여 이를 보장합니다.

리뷰 확인 방법은 무엇인가요?

판매 또는 거래와 일치하는 리뷰를 통해 실제 고객이 작성한 리뷰인지 확인합니다. 해당 업체에서 구매한 후에만 리뷰를 남길 수 있습니다.

가짜 리뷰는 어떻게 처리하나요?

Feefo는 검증된 구매자만 피드백을 제공하도록 초대하기 때문에 사람들이 가짜 리뷰를 남기는 일을 피할 수 있습니다..

Neptune 리뷰 | {{merchantUrl}}에 대한 고객 서비스 리뷰 | Feefo

AB

Alan Bramhall

Neptune 인증됨

Alderney Edge

5 years ago

Neptune에 대한 Alan Bramhall의 의견:

Anybody there?

Respond to outstanding matters in a reasonable time rather than months. After closure of the Wilmslow store, nobody at Neptune seems to accept responsibility.

Ellie Millican

Neptune

5 years ago

Hi Alan, I'm really sorry that you have not had the best experience with us. Are you happy if I give you a call to discuss or if you wish to email me directly on ellie.millican@neptune.com that would be great. I look forward to hearing from you.

AB

Alan Bramhall

5 years ago

Still not resolved, performance gets worse.

제품 리뷰

구매일: 03/02/2021

0

HW

Helen Winter

Neptune 인증됨

5 years ago

Neptune에 대한 Helen Winter의 의견:

My item has arrived broken. No one answered the phone in customer services yesterday. No one has yet to respond to my email yesterday.

Laura Munslow

Neptune

5 years ago

Hi Helen, I am so sorry we have not been in touch yet and thank you for leaving us a review to let us know. I have created a replacement order for you where they can also collect the broken lantern, or please let me know if you are able to dispose of it. The next available date I have booked this for is the 31st of March. My email is laura.munslow@neptune.com and I would be happy to call you for any further feedback or help with anything else.

HW

Helen Winter

5 years ago

I still have received no replacement item and a new one was not delivered on the date arranged. Despite emailing laura directly, I have still received no reply with an explanation as to why this is. Utterly disappointed. I ordered this item in February. I will not be ordering online from this company again despite being an existing customer. I would like a refund processed ASAP.

제품 리뷰

구매일: 27/02/2021

0

JO

Judy Owen

Neptune 인증됨

5 years ago

Neptune에 대한 Judy Owen의 의견:

Very pleased,had an issue with postage and customer service sorted it for me.Well pleased with place mats too

Laura Munslow

Neptune

5 years ago

Thank you for letting us know of your experience, Judy! I am so happy to read all has been sorted and you are pleased with your new placemats. I hope you have a lovely week ahead of you!

제품 리뷰

구매일: 09/03/2021

0

신뢰할 수 있는 고객

Neptune 인증됨

5 years ago

Boringly predictable - brilliant as usual!

As usual, the experience is excellent. The staff know their stuff and make you feel wanted (in the nicest possible way).

Laura Munslow

Neptune

5 years ago

Thank you so much for your lovely comment! So happy we hit the mark for you and I hope we are able to welcome you back soon!

제품 리뷰

구매일: 16/03/2021

1

JQ

J Quixley

Neptune 인증됨

5 years ago

Neptune에 대한 J Quixley의 의견:

Highly responsive staff

Staff (Imogen) was very helpful and keen to help. On this occasion, the canvas parasol was the wrong size and had to be returned. However this does not detract from the high quality level of service

Laura Munslow

Neptune

5 years ago

Thank you so much for your lovely feedback and singling Imogen out! I will pass your comments to her - she will be over the moon to have made a positive impact on your experience and I am sorry the parasol canopy was not the right size. I hope you have found a suitable one ready for summer. Have a lovely rest of your week and I hope we have the opportunity of welcoming you back soon!

제품 리뷰

구매일: 05/03/2021

0

ES

Emma Sadler

Neptune 인증됨

5 years ago

Neptune에 대한 Emma Sadler의 의견:

Excellent customer service.

The questions I had relating to the products I purchased we answered very quickly, professionally & helpfully. I loved my purchase too.

Laura Munslow

Neptune

5 years ago

Thank you for leaving us a review, Emma, and also for your lovely comments. I am happy to read you are happy with your purchase and we hope to be able to welcome you back soon!

제품 리뷰

구매일: 12/03/2021

0

신뢰할 수 있는 고객

Neptune 인증됨

5 years ago

Excellent service. Arrived safely superb packaging.Delighted

Complete service from order to delivery.

Ellie Millican

Neptune

5 years ago

Thank you so much for the lovely feedback. It is great to hear your original parasol had quite the long life and I'm confident you will find the same quality in your new one! I hope you enjoy many sunny days sat around your table! Have a great week!

제품 리뷰

구매일: 22/02/2021

0

신뢰할 수 있는 고객

Neptune 인증됨

5 years ago

Great parasol, no problem with delivery

Love Neptune’s design. Service impeccable.’

Ellie Millican

Neptune

5 years ago

Thank you so much! It is so lovely to hear you love our designs and the service we give, it has made our day! Have a great week!

제품 리뷰

구매일: 23/02/2021

0

AH

Anthony Hammersley

Neptune 인증됨

5 years ago

Neptune에 대한 Anthony Hammersley의 의견:

The speedy service. Excellent in lockdown.

Ellie Millican

Neptune

5 years ago

Hi Anthony, thank you so much! I'm pleased you found our service speedy even though we are in lockdown. Hopefully we'll see you again soon!

구매일: 12/03/2021

0

신뢰할 수 있는 고객

Neptune 인증됨

5 years ago

Excellent service, great communication and fast informed delivery.

Great telephone communication, excellent delivery service.

Ellie Millican

Neptune

5 years ago

Thank you so much for the wonderful review. I'm so pleased you had a great experience with us. Hopefully we'll see you again soon!

구매일: 06/03/2021

0

Neptune 리뷰

Suffolk 6-10 Seater Extending Dining Table이 상품에 대한 (7,122)개 이상의 리뷰상품 웹사이트 보기Can’t say as it has to go back.

White Glove Service이 상품에 대한 (7,122)개 이상의 리뷰상품 웹사이트 보기Broken lantern delivered in the post.

Emily Quilted Cotton Salt Placemats - Set of 6이 상품에 대한 (7,122)개 이상의 리뷰상품 웹사이트 보기Very pleased with place mats,well made and look perfect on my table

Neptune Jute Bag Large - Smoke이 상품에 대한 (7,122)개 이상의 리뷰상품 웹사이트 보기Just can't buy better shopping bags in my opinion. Our first lot lasted us over 4 years and got some serious use, so I'm delighted to have some more to keep me going.

3.5m Canopy, Natural이 상품에 대한 (7,122)개 이상의 리뷰상품 웹사이트 보기I can't give it more stars as it was the wrong size (my fault). The canopy appeared to be well made and would suit the correct stand well.

Standard Parcel Service (by Royal Mail)이 상품에 대한 (7,122)개 이상의 리뷰상품 웹사이트 보기Great quality, very authentic faux Olive branches. Sets my window off beautifully.

3m Canopy, Natural이 상품에 대한 (7,122)개 이상의 리뷰상품 웹사이트 보기Well made, fits our existing canopy base perfectly

Feefo 리뷰는 어떻게 수집되나요?

누가 Feefo 리뷰를 남길 수 있나요?

리뷰 확인 방법은 무엇인가요?

가짜 리뷰는 어떻게 처리하나요?