Morris Dibben Estate Agents 리뷰

Thank you for taking the time to leave your feedback. I know you had originally raised concerns with the Regional Director and our Customer Experience Manager, we use Feefo as our main provider as we know that these are all genuine customers, unlike on other sites, where anyone can leave comments. At the same time she also shared with you our internal complaints process and offered to deal with your concerns formally. We are so sorry that you didn’t receive the increasingly high standards of service that we expect from our team and can assure you that your comments have been shared with the Senior Management team in Morris Dibben. Please be assured that we take your feedback very seriously to help ensure continued improvement. Kind regards, Scot

Thank you for your warm review of our Morris Dibben team. It is wonderful to read that you found Simon very processional on a previous occasion and I would like to assure you that the rest of your feedback has been forwarded to the local Retail Performance Director to discuss with the team involved locally. If you would like to provide us with a any further feedback regarding your experience, please e-mail us directly at review@countrywide.co.uk. Kind regards, Scott.

Thank you for taking the time to leave us your feedback. I am sorry to read that on this occasion it does not look like we have lived up to our usually high standards of customer service. Customer service is very important to us and as such I will make sure your words are forwarded onwards to the Retail Performance Director, to address locally with the branch team. In the meantime if you have any further feedback or wish to discuss the matter further, please feel free to e-mail us directly at review@countrywide.co.uk. Kind regards, Scott.