When there is a problem with the delivery...as in it never arrived!!!! A company who care about its business and customers would pick up the telephone to help resolve the problem rather than sending...
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Mocka Customer Service NZ
Mocka New Zealand
4 years ago
We apologize on behalf of everyone at Mocka. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past, but you have our commitment to improve the way our staff serves every customer. Until then, please accept our sincerest apologies on behalf of everyone on the team.
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Mocka Customer Service NZ
Mocka New Zealand
4 years ago
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
Service was great delivered in timely manner. Had no problems at all. I purchased the Edmond Four drawer to replace my high and wide and heavy drawers. Fits in the bedroom I now have which is...
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Mocka Customer Service NZ
Mocka New Zealand
4 years ago
Thank you for taking the time to place a review, it means a lot to us!
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Mocka Customer Service NZ
Mocka New Zealand
4 years ago
Thank you for taking the time to share your experience with us. We're grateful for customers like you!
Great product service and price. Top experience. Will definitely buy again.
Mocka Customer Service NZ
Mocka New Zealand
4 years ago
We are thrilled to have you as part of the Mocka family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon.
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Mocka Customer Service NZ
Mocka New Zealand
4 years ago
Thanks for your feedback, we appreciate it! We're so glad to hear you enjoyed your Mocka experience!
Taking responsibility for your product and fixing the problem
Mocka Customer Service NZ
Mocka New Zealand
4 years ago
Thank you for your comments. As communicated previously, we have tried to take all reasonable steps to address your concerns. We appreciate all customer feedback, as it helps us to improve our processes and deliver a better customer experience. - Mocka Customer Service
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Mocka Customer Service NZ
Mocka New Zealand
4 years ago
We are constantly looking for ways to improve our products and service and we will definitely pass this on. - Mocka Customer Service