We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day, Thank you!
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Mocka Customer Service NZ
Mocka New Zealand
4 years ago
On behalf us all of us at Mocka, we would like to thank you for sharing this great review about us! We are thrilled that you enjoyed your experience.
Seeing that you had a 5-Star experience is the best thing we could hope for!
구매일: 12/07/2022
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4 years ago
Free rural delivery was a huge help on making my decision to purchase the coffee table.
It looks like the picture on website and is great value for money
Mocka Customer Service NZ
Mocka New Zealand
4 years ago
Thank you for sharing this great review about Mocka! We are thrilled that you enjoyed your experience with us.
The cradle literally moulded within two weeks so I had to dispose of it as I have 4 children.
Mocka Customer Service NZ
Mocka New Zealand
4 years ago
Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please reach out to us on 0508 466 252 (Monday to Friday) or contact us at hello@mocka.co.nz, if you still require assistance as we would love the opportunity to make this right.
제품 리뷰
Mocka Customer Service NZ
Mocka New Zealand
4 years ago
We would like the opportunity to investigate your feedback further. Please could you contact us at hello@mocka.co.nz and We’ll work with you to resolve any issues as quickly as possible.”
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
제품 리뷰
Mocka Customer Service NZ
Mocka New Zealand
4 years ago
You’re the best, thank you again for sharing such a positive experience. It means the world to us!
I never got my product. I have purchased other items from Mocka and love the products and the service has been fine. This time I purchased 2 items, and they never arrived. The courier company...
자세히 읽기
Mocka Customer Service NZ
Mocka New Zealand
4 years ago
We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.
제품 리뷰
Mocka Customer Service NZ
Mocka New Zealand
4 years ago
We apologize on behalf of everyone at Mocka. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past, but you have our commitment to improve the way our staff serves every customer. Until then, please accept our sincerest apologies on behalf of everyone on the team.
