Lovely ottoman, there was an issue with the velvet being marked. They advised it was from the packaging and gave me a substantial credit. Were excellent to deal with and wanted to rectify the...
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Mocka Customer Service NZ
Mocka New Zealand
4 years ago
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote.
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Mocka Customer Service NZ
Mocka New Zealand
4 years ago
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day, Thank you!
구매일: 30/08/2022
0
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신뢰할 수 있는 고객
4 years ago
Easy to order. Came nice and quick
Mocka Customer Service NZ
Mocka New Zealand
4 years ago
Thanks for your kind words and we look forward to seeing you again.
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Mocka Customer Service NZ
Mocka New Zealand
4 years ago
Thank you for taking the time to give your feedback. We really appreciate it.
Mocka Customer Service NZ
Mocka New Zealand
4 years ago
Thank you for the 5-stars! Hope to see you again soon!
구매일: 02/09/2022
0
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DL
Dee Laycock
Northland
4 years ago
Mocka New Zealand에 대한 Dee Laycock의 의견:
Excellent service as usual. Bit fiddly to assemble but when done look great and very comfortable to sit in. Maybe a bit thicker padding in seat part but overall good - I bought two!
Mocka Customer Service NZ
Mocka New Zealand
4 years ago
Thank you for taking the time to write about your experience and thank you for shopping with Mocka!
Service was fine but product was poor. Cheap looking, better stuff at Kmart
Mocka Customer Service NZ
Mocka New Zealand
4 years ago
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
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Mocka Customer Service NZ
Mocka New Zealand
4 years ago
We would like the opportunity to investigate your feedback further. Please could you contact us at hello@mocka.co.nz and We’ll work with you to resolve any issues as quickly as possible. We've reached out to you via email and look forward to hearing from you so we can assist further.
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
구매일: 29/08/2022
0
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신뢰할 수 있는 고객
4 years ago
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모든 미디어 보기 (3)
Unfortunately that was the first time I was very unhappy about my purchase with mocka. The delivery took very long and the shelf is in very bad condition. Not properly glued. Nail sticking out, wood...
자세히 읽기
Mocka Customer Service NZ
Mocka New Zealand
4 years ago
We would like the opportunity to investigate your feedback further. We've reached out to you by email to try resolve this for you. Please could you contact us at hello@mocka.co.nz and We’ll work with you to resolve any issues as quickly as possible.
제품 리뷰
Mocka Customer Service NZ
Mocka New Zealand
4 years ago
We would like the opportunity to investigate your feedback further. Please could you contact us at hello@mocka.co.nz and We’ll work with you to resolve any issues as quickly as possible. We've sent you an email and hope to resolve this for you.
The service team did their best to sort out the problem we had with our coffee table (Bronte range). I found the service people efficient and easy to deal with.
Mocka Customer Service NZ
Mocka New Zealand
4 years ago
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote.
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Mocka Customer Service NZ
Mocka New Zealand
4 years ago
As communicated previously, we believe we have taken all reasonable steps to address your concerns. We appreciate all customer feedback, as it helps us to improve our processes and deliver a better customer experience.
