I have received a damaged table. Table top is damaged and black legs have minor scratches. It takes mocka 2-3 days to reply to each message that I feel like I reply to nearly immediately. I need a...
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Mocka Customer Service AU
Mocka Australia
2 years ago
As communicated previously, we believe we have taken all reasonable steps to address your concerns. We appreciate all customer feedback, as it helps us to improve our processes and deliver a better customer experience.
제품 리뷰
Mocka Customer Service AU
Mocka Australia
2 years ago
As communicated previously, we believe we have taken all reasonable steps to address your concerns. We appreciate all customer feedback, as it helps us to improve our processes and deliver a better customer experience.
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신뢰할 수 있는 고객
2 years ago
구매일: 06/10/2022
Really happy with this table
Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you for taking the time to write about your experience and thank you for shopping with Mocka!
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Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you for sharing this great review about Mocka! We are thrilled that you enjoyed your experience with us
Happy with the products. Had damaged pieces due to courier error, mocka was quick to resolve & help rectify. Waiting for replacement pieces to complete nursery
Mocka Customer Service AU
Mocka Australia
2 years ago
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day, Thank you!
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Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you for the 5-stars! Hope to see you again soon!
Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you so much for leaving this awesome review!
Mocka Customer Service AU
Mocka Australia
2 years ago
We really appreciate the great feedback:)
Mocka Customer Service AU
Mocka Australia
2 years ago
We are super glad to hear you are loving our products as much as we do!
Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you for taking the time to give your feedback. We really appreciate it.
Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you for taking the time to place a review, it means a lot to us!
Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you for taking the time to place a review, it means a lot to us!
We would like the opportunity to investigate your feedback further. Please could you contact us at hello@mocka.com. au and We’ll work with you to resolve any issues as quickly as possible
As communicated previously, we believe we have taken all reasonable steps to address your concerns. We appreciate all customer feedback, as it helps us to improve our processes and deliver a better customer experience. We are terribly sorry that you have had this experience and we thank you for your feedback.
My order was placed 10/10/2022 and it is now 7/11/2022 and I still haven't received my order. ETA was 25/10/2022. I am very disappointed.
Delivery to WA is 6-15 business day. We are now at 20 days.
Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you for your review, we appreciate your feedback. We will contact you directly via email and look forward to resolving the issues you are having as we would like the opportunity to investigate your feedback further. Please keep an eye out on your inbox.
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Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you for taking the time to leave us this feedback:)
The purchase and product was great, it was disappointing to see it on 50% off sale the very next day :-(
I understand that can happen, but at roughly $160 for a bar stool it dampened my excitement.
Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you, your feedback is very important to us!
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Mocka Customer Service AU
Mocka Australia
2 years ago
Sorry to hear your experience was less than 5-stars. Thank you for taking the time to write about your experience and thank you for shopping with Mocka!
I was extremely impressed at the quality of the products when they arrived. The picture is a true representation of the product. Items arrived via post within days of ordering.
Mocka Customer Service AU
Mocka Australia
2 years ago
Thanks for your feedback, we appreciate it! We're so glad to hear you enjoyed your Mocka experience!
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Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you for the wonderful review and for taking the time to share your feedback with Mocka.
Mocka Customer Service AU
Mocka Australia
2 years ago
Thank you for the 5-stars! Hope to see you again soon!
We are super glad to hear you are happy! Thank you for taking the time to place this feedback.
Mocka Customer Service AU
Mocka Australia
2 years ago
We are so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We’re sorry you had a bad experience. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out hello@mocka.com.au with any further comments
