Mazda Insurance & Accident Aftercare에 대한 David의 의견:
Could improve customer updating
Failed to notify change of handover due to repairers ordering wrong part
Donna O
Mazda Insurance & Accident Aftercare
8 years ago
Dear David,
Many thanks for providing useful feedback.
I note from your file that the estimated completion date was changed from 1/9 to the 4/9 and that you were not notified of this until you spoke with the repairer on the 1/9. Clearly you should have been advised by ourselves of the delay with the estimated completion date. This is not of the usual high standard of service we provide to our customers, and we have addressed this with our repair management team to avoid this happening again.
Kind regards,
Donna
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공유
AN
Anthony
Feefo 인증됨
8 years ago
Mazda Insurance & Accident Aftercare에 대한 Anthony의 의견:
Excellent servoce
Mazda Insurance acted quickly, provided a good claims handling service and fought on my behalf to establish a no fault agreement with the other party
Anwen L
Mazda Insurance & Accident Aftercare
8 years ago
Thank you for your positive review. We’re delighted to hear how pleased you were with Mazda Car Insurance. If there is anything else we can help with, please don’t hesitate to ask.
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AN
Angela
Feefo 인증됨
8 years ago
Mazda Insurance & Accident Aftercare에 대한 Angela의 의견:
There were minor delays in picking up the car, where I had to chase Mazda Insurance twice. They kept me well informed throughout the process. Unfortunately, what should've been a 3-4 week repair,...
자세히 읽기
Anwen L
Mazda Insurance & Accident Aftercare
8 years ago
Many thanks for taking the time to review your experience with us. We are investigating the issues you have experienced and we will get back to you with a full response shortly.
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JO
John
Feefo 인증됨
8 years ago
Mazda Insurance & Accident Aftercare에 대한 John의 의견:
Wish h never had involved them
The Accident Management company where only reactive, except when they called (twice) to see if I had any injury or neck pain. When, after me chasing them yet again, they found out the other party...
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Anwen L
Mazda Insurance & Accident Aftercare
8 years ago
Many thanks for reviewing your experience with us. We’ve looked into your file and can see that the team were proactive with chasing liability with the third-party insurer but we apologise for not keeping you updated throughout the whole process. Your comments have been fed back to the file handler and team manager to ensure this doesn’t happen again. As liability was fully disputed by the third-party insurer, the only option in order to get your vehicle repaired was to claim comprehensively through your own policy, however I am aware that we handled the repairs through our Mazda approved repairer. Please accept our sincere apologies and assure you of our best intentions.
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GR
Graham
Feefo 인증됨
8 years ago
Mazda Insurance & Accident Aftercare에 대한 Graham의 의견:
Excellent service, almost everything taken care of for me
Collection of the car, all repairs and liaison with my insurance company were taken care of for me. The repairer used was excellent. The only thing that I didn't like was that I did not get an...
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Anwen L
Mazda Insurance & Accident Aftercare
8 years ago
Many thanks for taking the time to review your experience with us. Please accept our apologies for not communicating how long the repair would take. I will pass your comments onto our Customer Experience team as we are continually looking for ways to improve our service and welcome all feedback. We’re delighted that your overall experience of Mazda Accident Aftercare was a positive one.
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PE
Peter
Feefo 인증됨
8 years ago
Mazda Insurance & Accident Aftercare에 대한 Peter의 의견:
I would deal directly with my insurers in the future
Sounded very good but my actual experience was poor.
didn't take control at all other than give me the garage to do the work.
Received no feed back and the time it took was far to long.
Anwen L
Mazda Insurance & Accident Aftercare
8 years ago
We’re very sorry to hear that your experience with us did not reflect the normal standard of service we provide to our valued Mazda customers. We will pass your comments onto our Customer Experience team who will call you to discuss the problems you have encountered. Please be assured that we take customer feedback seriously as we are continually looking for ways to improve our service.
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FR
Frank
Feefo 인증됨
8 years ago
Mazda Insurance & Accident Aftercare에 대한 Frank의 의견:
Excellent quality and finish thank you
Anwen L
Mazda Insurance & Accident Aftercare
8 years ago
Thank you for your 5-star rated feedback. We’re delighted at how pleased you were with the service you received. If there is anything else we can help with, please do not hesitate to contact us.
