Very understanding and pushy enough for a group of 4 20ish year old lads.
Friendly and accommodating when requesting something reference property or a viewing even after contracts signed and...
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7 years ago
Our agent Aidan McMahon understood our preferred type of property and was very responsive throughout.
Little Venice Office Coordinator
Marsh & Parsons
7 years ago
Thank you for your feedback!
Very happy that you enjoyed working with Aidan and that you were satisfied with his service
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7 years ago
Disappointing 'Salesy' experience
Overall we're sorry to say that we felt that Marsh and Parsons were never representing us as the customer and our desires, they only seemed focussed on getting a sale. Whilst our agent was largely...
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Willesden Green
Marsh & Parsons
7 years ago
Thank you for taking your time to review your recent experience with Marsh & Parsons and we are extremely saddened to learn that it has not been a positive one. We work very hard to ensure both Tenants and Landlords are represented equally and that their queries are addressed with the same level of respect; for that reason this feedback is greatly appreciated as it outlines clear room for improvement.
In regards to the agency fees, as you can understand we are unable to comment on the practices of other agencies however we can confidently state that our fees have always remained fair and competitive across the board for both Landlords and Tenants. It is also important to note that certain terms of an agreement are not dictated by Marsh & Parsons but instead requested the owner of the property, in this case we would look to present these requests/decisions to our Tenants who will always have a choice as to whether they proceed or not; these are instances thatare out of our control.
Moving forward we will of course look to improve on the situations where we can affect change and will ensure that extra care and empathy is applied when listening to, dealing with and representing our tenants. Thanks once more for your time and patience with us, we are thrilled you found a property through us and will continue to work tirelessly to ensure your experience is pleasant from this point onwards.
Many thanks
Tega Alexander
Lettings Manager | Marsh & Parsons, Willesden Green.
신뢰할 수 있는 고객
7 years ago
Thank you Tega, for your detailed response here and for taking the time to speak with me on the phone.
I'm pleased we were able to understand where perhaps just a break down in communication left us feeling unsatisfied and I'm pleased to hear our feedback will be taken on board for future customers of yours.
Best regards
Tommy
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JK
Jennifer Keeler
7 years ago
Marsh & Parsons에 대한 Jennifer Keeler의 의견:
Although we didn't end up finding our flat with Marsh & Parsons, we went on a few viewings with Zak in the Brixton office, he actually listened to our criteria and didn't show us anything that didn't...
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Brixton Office Coordinator
Marsh & Parsons
7 years ago
Hi Jennifer! Thank you for your lovely feedback - we'll be sure to pass it along to Zak. Best of luck with the new home!
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7 years ago
Our estate agent was good
Our latest experience with M&P was positive. Hugo listened to what we were looking for and made sure to show us appropriate properties. He was professional, courteous and honest.
Notting Hill Lettings Office Coordinator
Marsh & Parsons
7 years ago
That's great to hear, thank you! I wish you all the best in your new home. Kind regards, Hugo (M&P)
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PR
Prem
7 years ago
Marsh & Parsons에 대한 Prem의 의견:
Speedy and efficient outcome
Had kept in touch regularly over a long period whilst we were waiting for another house to be completed and once we engaged them moved very quickly and found us a tenant within a week! They were...
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Battersea Office Coordinator
Marsh & Parsons
7 years ago
Thank you for your kind words about your experience with the Battersea Lettings team! We're delighted that we were able to help you so quickly!
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7 years ago
Great Service
They worked really hard to get the sale through and it probably wouldn't have happened without them.
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MH
Michael Hargrove
7 years ago
Marsh & Parsons에 대한 Michael Hargrove의 의견:
Zak was excellent - responsive, professional and personally involved. We felt he really wanted to deliver the best outcome for us.
Brixton Office Coordinator
Marsh & Parsons
7 years ago
Hi Michael, that's great news! We'll be sure to pass along the feedback to Zak - we hope you enjoy your time in your new home!
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SF
Simon Farrant
7 years ago
Marsh & Parsons에 대한 Simon Farrant의 의견:
Excellent service
Marsh and Parsons sold our flat when others couldn’t. The way they dealt with us (an especially big shout out to Olivia who was our main point of contact) was excellent- thorough, courteous and...
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TOO Sales
Marsh & Parsons
7 years ago
Thank you very much Simon for your kind words. It was our pleasure and feel free to get in touch anytime should you need anything. Best John-Paul and the team
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신뢰할 수 있는 고객
7 years ago
Ask for Oliver!
Oliver was wonderful! He was very attentive and helped with all of my questions and ensured I was able to have everything in place in order to get my flat very quickly.
