Estate agent told my tenants they could keep all the bedding and linen and the broadband will be transferred to their name. The poor tenants were assured of this and moved in to find none of this and...
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TC
Trusted Customer
9 years ago
Marsh & Parsons에 대한 Trusted Customer의 의견:
Came across as professional however with last two tenants the lettings agent made commitments to future tenants without telling the owner who later had to deal with the problem once they moved in
Laurence
Marsh & Parsons
9 years ago
Hi Mr & Mrs Parker. Thank you for taking the time to leave us this feedback and I'm sorry that of late we haven't met your expectations. I believe Georgie, Lettings Manager at our Fulham branch has already been in touch and do be assured that if you experience any further problems during the current tenancy, she will be more than happy to help. Wishing you the very best for the future.
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신뢰할 수 있는 고객
9 years ago
Good customer service in keeping me updated throughout the process
Laurence
Marsh & Parsons
9 years ago
Hi Mr Behl. Thank you for taking the time to leave this positive feedback and I'm glad your experience with us was positive. Wishing you the very best for the future.
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TC
Trusted Customer
9 years ago
Marsh & Parsons에 대한 Trusted Customer의 의견:
Achieved 2 strong offers in good time. One above asking in a difficult mark
Excellent. Very professional.
Laurence
Marsh & Parsons
9 years ago
Hi Mr Maxwell. Thanks for taking the time to leave us such positive feedback. Wishing you the very best for the future.
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신뢰할 수 있는 고객
9 years ago
Won't be using them again. More agents in the area to try.
A rushed job to find me tenants and I've ended up with a nightmare. The price you pay them you'd expect them to do a thorough job at finding the best tenants possible. A bunch of students who destroy...
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신뢰할 수 있는 고객
9 years ago
Great Service
Great service overall - got me a tenant quickly.
Laurence
Marsh & Parsons
9 years ago
Hi Ms Way. Thank you for taking the time to pass on this positive feedback. Wishing you the very best for the future.
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신뢰할 수 있는 고객
9 years ago
Poor and sometimes incompetent service
Generally poor customer service. Had to chase up rent collection. Not for the first time either.
Laurence
Marsh & Parsons
9 years ago
Hi Mr Meemaduma. Thank you for taking the time to leave us feedback and I'm sorry that we haven't met your expectations. I'll pass on your feedback to the team involved and they will endeavour to improve your experience with us going forward. Wishing you all the best for the future.
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TC
Trusted Customer
9 years ago
Marsh & Parsons에 대한 Trusted Customer의 의견:
good
Laurence
Marsh & Parsons
9 years ago
Hi Mr & Mrs Kenward. Thanks for taking the time to leave us this review. Wishing you all the best for the future.
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TC
Trusted Customer
9 years ago
Marsh & Parsons에 대한 Trusted Customer의 의견:
Excellent, prompt response but after 33 years in their employ what else would I say although I do mean it.
However these automated responses do on occasions lack the personal touch don't you think?
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TC
Trusted Customer
9 years ago
Marsh & Parsons에 대한 Trusted Customer의 의견:
very good service throughout, excellent team, five star service also from thousands miles away
Laurence
Marsh & Parsons
9 years ago
Hi Mrs Nestle. Thank you for taking the time to leave us this positive feedback. I'm glad to hear that your experience with us was so positive, and if there's anything else we can do to help please do let us know! Wishing you all the best for the future.
