You failed to successfully collect our return package that you had deliver for our use at a hotel in Italy. After two weeks of trying to get you to ensure the package was collected for retune we ended
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CP
chris prescott
4 years ago
구매일: 30/01/2020
Luggage Mule에 대한 chris prescott의 의견:
The only downside was having to package the suitcase like a box destined for a warehouse or similar. However the hotel was fine with it and schedues were ok.
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Luggage Mule
4 years ago
Thank you for your review. Some couriers require soft cases or bags to be boxed in cardboard for extra security and safety. This is not always the case but it was in this case. We are happy to have been of service to you.
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DF
Derek Fawcett
4 years ago
구매일: 24/01/2020
Luggage Mule에 대한 Derek Fawcett의 의견:
excellent service, pick up on time. delivery on time and the same on the way home. Cases undamaged, over all it did what it said on the tin.
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Luggage Mule
4 years ago
Thank you for your review. We are pleased to have provided a good service for you. Do come again!
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JB
John Boyd
London
4 years ago
구매일: 08/01/2020
Luggage Mule에 대한 John Boyd의 의견:
Luggage was collected and delivered at the times scheduled. No damage to luggage.
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Luggage Mule
4 years ago
Thank you for your review. We are glad to have been of service to you!
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DF
Derek Fawcett
4 years ago
구매일: 29/12/2019
Luggage Mule에 대한 Derek Fawcett의 의견:
Very good -picked up and delivered when they said they would, and likewise on return, collected and delivered exactly as promised. Could not be better
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Luggage Mule
4 years ago
Thank you for taking the time to leave us a review. We are pleased to have been of service to you!
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OA
Osman Akbulut
4 years ago
구매일: 11/01/2020
Luggage Mule에 대한 Osman Akbulut의 의견:
Very quick and reliable!
Info
Luggage Mule
4 years ago
Thank you ever so much for your feedback. We are glad to have been of service to you!
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DM
Duncan Mennie
Aberdeenshire
4 years ago
구매일: 23/10/2019
Luggage Mule에 대한 Duncan Mennie의 의견:
After placing my order In October and a number of emails to confirm delivery etc , I had to prompt luggage mule for my tags in late December, to then be told that there would be an additional charge t
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Luggage Mule
4 years ago
Thank you for your review. There were some issues with the original booking which were not picked up by ourselves until nearer the time of the shipment. We have now changed our processes to facilitate this scenario not happening again.
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AD
Angela Dias
4 years ago
구매일: 12/12/2019
Luggage Mule에 대한 Angela Dias의 의견:
Having used Luggage Mule a few months ago, and had a great experience, I thought I'd use it again, this time to include Christmas presents.
Big mistake!
Despite booking the luggage to arrive several
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Luggage Mule
4 years ago
Thank you for your honest review. It is regrettable that your second experience with us was not straight forward and there were these complications. These situations are rare and we feel that the extra busy Christmas period did not help in this case. We would like to reassure you that we always do our best to resolve anything issues that do arise and would welcome your custom again.
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신뢰할 수 있는 고객
4 years ago
구매일: 12/12/2019
I ordered luggage mule as I just had surgery so could not carry our holiday luggage. We had ordered for our luggage to be delivered to Paris on Dec 21st. When I printed the labels, I discovered the de
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Luggage Mule
4 years ago
Thank you for your review. In the majority of cases our services are reliable and prompt. Billions of items are moved within Europe every day and over Christmas this peeks even more. We always endeavour to quote accurate delivery times but on occasion delays can occur which are out of our sphere of control. Whenever an issue does arise we implement new procedures to try and prevent the same thing happening again. We are always improving our services for our customer.
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신뢰할 수 있는 고객
4 years ago
구매일: 11/12/2019
I would not recommend Luggage Mule.
I have sent 4 suitcases from London to Barcelona and they were collected on the 13th of December and supposed to be delivered on the 19th of December.
Until now (
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Info
Luggage Mule
4 years ago
Thank you for your review. We regret that your shipment did not run smoothly this time. There was a discrepancy in the address which needed to be reconfirmed but the couriers processes meant that the luggage was returned to it's origin. These kind of situations are rare and we do our best to make sure if something does arise that it is managed to a satisfactory conclusion.
