Excellent, efficient & courteous - good communication all the way.
Office
Love Sofas
3 months ago
Hi Caroline, we are delighted to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your wonderful feedback and 5* service review!
제품 리뷰
Office
Love Sofas
3 months ago
Hi Caroline, thank you for taking the time to write your lovely feedback and 5* product review of your new Avici Shout 2-seater sofa!
구매일: 20/02/2026
0
공유
JT
Jay Thorne
Feefo 인증됨
3 months ago
Love Sofas에 대한 Jay Thorne의 의견:
Order on the Friday received by Wednesday.
Able to track the delivery through out the day
Office
Love Sofas
3 months ago
Hi Jay, we are delighted to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your lovely feedback and 5* service review!
제품 리뷰
Office
Love Sofas
3 months ago
Hi Jay, thank you for your wonderful feedback and 5* product review of your new 3 seater Naples recliner sofa!
Thank you for taking the time to write your lovely feedback and 5* service review!
제품 리뷰
Office
Love Sofas
3 months ago
We are delighted to hear that you are pleased with the comfort and quality of your new 2 seater Shout sofa! Thank you for taking the time to write your wonderful feedback and 5* product review!
Thank you for your feedback. We’re sorry to hear that your experience with the sofa was disappointing.
We can confirm that we have been in contact and that a refund has been issued for the returned sofa. We appreciate your patience while the matter was resolved and hope to provide a smoother experience in the future.
제품 리뷰
Office
Love Sofas
3 months ago
Thank you for your feedback. We’re sorry to hear that the sofa arrived missing the cable, which meant it couldn’t be used immediately.
As mentioned in our previous communications, we were able to process a refund for the returned sofa to resolve the matter. While a replacement wasn’t immediately available due to stock timing, we appreciate your patience and understanding during this process.
We always aim to provide clear information and support, and we’re sorry if the situation caused any frustration.
Michal at love sofas was very professional and prompt in answering all our queries.
Good service.
Office
Love Sofas
3 months ago
Hi Afroze, we are delighted to hear that you had a great experience with our wonderful customer service team! Thank you for taking the time to write your positive feedback and 5* service review!
제품 리뷰
Office
Love Sofas
3 months ago
Hi Afroze, we are delighted to hear that you are pleased with your new Visconti 2 seater sofa! Thank you for taking the time to write your wonderful feedback and 5* product review!
Hi Liz, we are thrilled to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your wonderful feedback and 5* service review!
제품 리뷰
Office
Love Sofas
3 months ago
Hi Liz, thank you for taking the time to write your lovely feedback and 5* product review of your new Valencia recliner chair!
Office
Love Sofas
3 months ago
Hi Liz, we are pleased to hear that you love the comfort of your new Valencia 3 seater sofa! Thank you for taking the time to write your wonderful feedback and 5* product review!
Thank you for your feedback. We’re sorry to hear that you were disappointed with your purchase.
We take product quality seriously and value all customer input, as it helps us continue to improve. If you would like to discuss your experience further or need assistance, please feel free to contact our customer service team directly.
제품 리뷰
Office
Love Sofas
3 months ago
Thank you for your feedback. The seats on these sofas are designed to be on the firmer side initially, which some customers find provides better support. Over time, with regular use, the cushions will soften and become more comfortable.
We’re sorry to hear that they haven’t met your comfort expectations so far. We appreciate your comments and will share them with our product team, as customer feedback helps us continue to improve both design and comfort. If you would like any advice or assistance regarding your sofas, our customer service team is happy to help.
We are thrilled to hear that you had a great experience with us and that you are pleased with your recent purchase! Thank you for taking the time to write your lovely feedback and 5* service review!
제품 리뷰
Office
Love Sofas
3 months ago
We are delighted to hear that you are pleased with your new 3+2 seater Visconti sofa set! Thank you for taking the time to write your wonderful feedback, recommendation and 5* product review!
We are thrilled to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your positive feedback and 5* service review!
제품 리뷰
Office
Love Sofas
4 months ago
We are delighted to hear that you are pleased with the quality of your new Atrani 1+3 seater sofas! Thank you for taking the time to write your wonderful feedback and 5* product review!
Service has been disappointing. Although the company acknowledged a manufacturing defect affecting this sofa model, I was required to arrange and pay for packaging and disassembly of heavy faulty...
자세히 읽기
Office
Love Sofas
3 months ago
Thank you for your feedback. We’re sorry to hear that you’ve been disappointed with your experience.
We have been in contact with you directly regarding this matter and are currently working with you to arrange a suitable date for the collection of the sofas. As discussed, the £60 collection fee may only be deducted from the refund if our team does not find the issues reported with the second sofa once it has been inspected.
We appreciate your patience while we work to resolve this and will continue assisting you directly to bring the matter to a conclusion.
제품 리뷰
Office
Love Sofas
3 months ago
Thank you for taking the time to share your feedback.
We’re sorry to hear that you feel disappointed with your experience. We have been in direct contact with you regarding the concerns raised and are currently coordinating a suitable time to arrange the collection of the sofas.
As previously discussed, once the items have been returned, our team will carry out an inspection to assess the reported issues with both sofas. This process allows us to confirm the appropriate resolution based on the condition of the items upon return.
We appreciate your continued communication with us and will keep working with you directly to bring the matter to a resolution.
Offering free delivery throughout the UK, our portfolio of modern & contemporary sofas, sofabeds, and chaise lounges are worth having a look at! We supply top quality sofas, featuring a wide range of colours and combinations to suit each customer's needs. These fabulous sofas, are best for anyone looking to buy sofas for less, delivered within 3-5 days!
Offering free delivery throughout the UK, our portfolio of modern & contemporary sofas, sofabeds, and chaise lounges are worth having a look at! We supply top quality sofas, featuring a wide range of colours and combinations to suit each customer's needs. These fabulous sofas, are best for anyone looking to buy sofas for less, delivered within 3-5 days!