The pajams arrived quicker than I thought, good service
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Feefo 인증됨
6 months ago
Did not receive an order confirmation or tracking details, but I did receive my order timely.
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Feefo 인증됨
6 months ago
Poor fit
OK
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Feefo 인증됨
6 months ago
No way to return or exchange
See review of pants. Pants to big- but LTS sent NO order info with item and never emailed any order info to me. I gor the PayPal emails saying I had placed a transaction with "Ecommerce LTD" but no...
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Ida
Long Tall Sally
5 months ago
We’re sorry for the confusion with your order and the lack of order details. We understand how frustrating this must be, especially when trying to return or exchange an item.
Please contact our customer service team with your PayPal transaction details, and we’ll help you arrange a return or exchange as quickly as possible.
Kind regards,
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Feefo 인증됨
6 months ago
Dressing gown
Good customer service
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Feefo 인증됨
6 months ago
Never again
Shipping ok but returns are expensive as hell
Ida
Long Tall Sally
5 months ago
Thank you for your feedback. We’re glad to hear shipping met your expectations, but we’re sorry you were unhappy with the return costs.
We understand this can be frustrating and appreciate you sharing your experience.
Kind regards,
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JR
Judy Ryan
Feefo 인증됨
GBR
6 months ago
Long Tall Sally에 대한 Judy Ryan의 의견:
The AI was pretty useless but once I got onto a real human, they were extremely helpful and sorted the change of address issue out for me
