Service was fine, from ordering to receiving the product was fairly prompt. However, product is such poor quality it doesn’t matter.
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Charlotte
Lisa Angel
1 month ago
Hi there, thank you so much for your feedback. The base material of the item is brass with a plating of sterling silver or 14ct rose gold., the item is not 925 sterling silver so it can tarnish if exposed to liquids, soaps or perfumes. I can see that you have been in touch with us directly, so we can of course resolve this for you.
I wasn't very happy with my purchase as the personalised writing on the heart was so tiny. But Lisa angel sent me a replacement straight away and customer service were really helpful
Charlotte
Lisa Angel
1 month ago
Hi there, thank you for taking the time to leave us a review. I am so pleased that our team has been able to help you and they will be over the moon with this feedback! I hope you love your item. Charlotte @ Lisa Angel