The price and packaging to get you going with a new pool was great. Amazing customer service before the purchase is finalized to make sure you are getting what you need without sales pressure to buy...
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Tyler Jones
Poolsupplies.com
3 years ago
Thank you so much Heather for taking the time out to leave this great review. We work hard to meet expectations like yours and we're happy to hear we hit the mark for you.
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Tyler Jones
Poolsupplies.com
3 years ago
All things we love to hear! Thank you so much for choosing us to be your pool supplier!
Service was great. But I purchased the wrong thing. Your ad said in pool ladder, but it was the ladder from the ground to the top of the pool. Misleading advertisement. I need the steps in the pool...
Service was good, the product directions were terrible.
bad directions and photos. Extended time of assembly.
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Kevin! We're glad that you enjoyed our service! If you encounter any issues in the future, we also offer our customer support hotline that can assist with any questions you may encounter during assembly. They can be found at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you for your feedback!
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hi Kevin! We're sorry you experienced an issue while assembling your ladder! In the future, if you encounter difficulties that are not explained in our online manual, you can contact our team of customer support experts, who would be glad to help with any assembly questions. They can be found at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you!
