After 15 months we were finally reunited with our furniture. This was delivered with the same care and attention by the crew as when it was collected.
Joley Coles
Kelly's Storage
4 years ago
Thank you for your great feedback Peter, it is great to hear that you received your furniture back in the same conditions you gave it to us in, we really do take pride when handling and storing customer's possession.
Thank you again for your feedback, this shall be passed across to the team. Best wishes, Joley Coles, Customer Experience Assistant.
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KO
Kevin O
Rudgwick, West Sussex
4 years ago
Kelly's Storage에 대한 Kevin O의 의견:
Excellent Storage Company & Even Better Staff!!!
Kelly's offered us a very competitive rate to store our belongings which was during essentially 2 moves for us over a 2-3 month period. I was happy with the customer service and the experience over...
자세히 읽기
Joley Coles
Kelly's Storage
4 years ago
Thank you for your fantastic feedback Kevin. It is great to hear how helpful, friendly and professional Dan was and that you whole experience with Kelly's from start to finish was great. Additionally, it is wonderful to hear that you would recommend us to friends and family or you yourself use us again in the future we really do appreciate this.
Thank you again for your feedback Kevin, this will be passed across to the team. Best wishes, Joley Coles, Customer experience assistant
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JC
Jason Chatoor
4 years ago
Kelly's Storage에 대한 Jason Chatoor의 의견:
Excellent!
Excellent service. Efficient, flexible and prompt. Don’t even search for other storage companies. Just use Kelly’s.
Joley Coles
Kelly's Storage
4 years ago
Thank you for your feedback Jason, we aim to provide the best service and we aim to be as flexible as possible throughout. It is fantastic to hear that you would not use another company and would recommend us.
Thank you again for this feedback, the team really do appreciate this. Best wishes, Joley Coles, Customer Experience assistant.
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FS
Franz Schrepf
4 years ago
Kelly's Storage에 대한 Franz Schrepf의 의견:
Incredible service and prices.
Kelly's has been incredible. We had a lot more boxes than anticipated (as most people seem to underestimate when they move) but our driver Ben M. was incredibly patient and helpful and we managed to...
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Joley Coles
Kelly's Storage
4 years ago
Thank you for your feedback Franz, it is great to hear how accommodating and patient Ben M was during your move. Our team are very experienced and will provide the best possible service to help our customers.
Thank you again for your fantastic feedback this shall we passed onto Ben and the rest of the team, hope you settle in well to your new home. Best wishes, Joley Coles, Customer Experience assistant.
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AP
Antonis Papathomas
4 years ago
Kelly's Storage에 대한 Antonis Papathomas의 의견:
Great service from both teams!!
Great service
Joley Coles
Kelly's Storage
4 years ago
Thank you for your feedback Antonis, it is great to hear that both teams provided you with an excellent service.
Thank you again. Best wishes Joley Coles, Customer Experience Assistant
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신뢰할 수 있는 고객
4 years ago
Exceptional service 110%
My items have been in storage for 4yrs and everything was still in good condition. I expected some torn boxes or damaged furniture but everything was great. Their customer service is exceptional very...
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Joley Coles
Kelly's Storage
4 years ago
Thank you for your feedback. It is great that hear all your items were returned back to you the way you handed them over to us originally 4 years ago. We pride ourselves on exceptional customer service so it is great that you have acknowledged that.
Thank you again for your wonderful review. Best wishes, Joley Coles, Customer Experience Team.
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CH
Carl Hedges
4 years ago
Kelly's Storage에 대한 Carl Hedges의 의견:
Late and rushed
Arrangements where all good a professional.
Team where late on the day and did not wear masks when entering the house. Packing was a little rushed but generally OK. Hence the rating.
Amy Mepham
Kelly's Storage
4 years ago
Hi Carl
Thank you for your feedback, apologies about the drivers getting held up on the day at a previous job, unfortunately this can sometimes happen. We are sorry to hear you felt the packing was rushed, our teams have been thoroughly trained and have been doing this for many years, they also made sure they completed all requests you had. The current guidance is face masks are not required but we do state in our booking confirmation if you would like our drivers to wear them please let your sales advisor know.
Best wishesAmyCustomer Experience Team
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RS
Rosie Silver
4 years ago
Kelly's Storage에 대한 Rosie Silver의 의견:
Great service and amazing staff!
Really great service, very helpful and friendly staff!
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신뢰할 수 있는 고객
4 years ago
Friendly, respectful, efficient, reliable.
Joley Coles
Kelly's Storage
4 years ago
Thank you for your feedback and 5 stars. It is fantastic to hear that the team were friendly and reliable amongst other things.
Thank you again, this shall be passed onto the team involved. Best wishes, Joley, Customer Experience Assistant
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신뢰할 수 있는 고객
4 years ago
Honest, efficient and very capable team
Organised & super helpful. They helped us move some heavy furniture up twisted staircase without any issues. Highly recommended!!
Joley Coles
Kelly's Storage
4 years ago
Thank you for your feedback. It is great to hear that the team were super helpful and organised whilst they were with you. Our team are very skilled at moving furniture around different locations, so it is fantastic to hear that they managed this without any problem.
Thank you again for your wonderful feedback, this shall be passed onto the team. Best wishes, Joley, Customer Experience Assistant.