The item rarely get delivered together. Although I have paid for the whole consignment online, I am then invoiced for follow on items and then chased for payment.
Charlotte
KCS Education
5 years ago
Good Afternoon, Many thanks for your feedback.
Unfortunately our website does this and this is being looked into by our web team to try and make this a better service. Going forward to stop this I would advise paying on account therefore you will only be invoiced for the items you receive at that time and you can call up and pay via card at point of invoice. Then any to follow items will be invoiced once they are back into stock and sent out to you. Hope this helps, if you have any further questions or queries please do not hesitate to contact us.
Kind Regards,
Charlotte Kingsbury
제품 리뷰
구매일: 24/11/2020
0
공유
SS
St Marys Island Ce (aided) Primary Sch
Feefo 인증됨
5 years ago
KCS Education에 대한 St Marys Island Ce (aided) Primary Sch의 의견:
Prompt delivery, easy ordering on the website.
제품 리뷰
구매일: 26/11/2020
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
5 years ago
I can order on line, next day delivery, friendly, professional drivers
KCS used to be a very efficient company that was a pleasure to deal with but in recent months this has become quite the opposite. They take ages to answer the phone, literally on many occasion I have...
자세히 읽기
Charlotte
KCS Education
5 years ago
Good Morning,
Many thanks for leaving us a review. Unfortunately due to the current world pandemic our suppliers are struggling to get some goods. Our inventory team and our procurement team our working around the clock chasing suppliers and trying to source alternatives, i do apologise if some stock lines are not available. Our phone lines are open Monday - Friday 8am - 5pm, we are experiencing a high demand in calls and the customer experience team are answering the phones as fast as they can to solve everyone's queries/orders, please do hold and your call will be answered alternatively please do not hesitate emailing us at customerexperience@kcs.co.uk were we will be willing to assist you, get your call returned and answer any questions you may have.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
제품 리뷰
구매일: 20/11/2020
0
공유
AN
Alphabets Childrens Nursery
Feefo 인증됨
5 years ago
KCS Education에 대한 Alphabets Childrens Nursery의 의견:
Speedy delivery
제품 리뷰
구매일: 19/11/2020
0
공유
CC
Cranbrook Parish Council
Feefo 인증됨
5 years ago
KCS Education에 대한 Cranbrook Parish Council의 의견:
Still haven't been delivered, diabolical service!
Charlotte
KCS Education
5 years ago
Good Morning,
Many thanks for leaving us a review. Unfortunately item 06100518 was currently out of stock and due to the current pandemic our suppliers were struggling to get goods. The item has now arrived back in stock and has been allocated to you order. Our transport attempted delivery on 23/11 and the office was closed. The delivery is now coming back out to you tomorrow.If you have any further items that haven't arrived or any other queries please do not hesitate on calling our customer experience team on 0800 281 9440 or emailing us at customerexperience@kcs.co.uk were we will be willing to assist you and answer any questions you may have.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
