Brilliant, can't fault it, best customer service I've witnessed for a long time. Bigger companies could learn a lot here.
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A little expensive but you get what you pay for.
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10 years ago
구매일: 07/07/2011
Staff make all the difference. They are all extremely friendly & chatty plus they'll do anything to help you. I actually look forward to going because I know I'll have a laugh and a blether with the s
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10 years ago
구매일: 13/10/2010
Staff extremely helpful.
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Storage area fully meets requirement.
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10 years ago
구매일: 15/09/2013
I have used the dundee branch for three or four years for my business. The service is absolutely excellent and I really appreciate it! I have used other storage facilities in dundee before but Kangaro
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Rooms are always very clean and good sizes. Staff always try to give me one close to the main doors because I'm a frequent visitor, which is a big help.
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10 years ago
구매일: 02/04/2012
no problem with accesss and staff helpful
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adequete for our recuirement
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10 years ago
구매일: 31/03/2009
Top class
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Will expand my rented area within the next 6 months
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10 years ago
구매일: 14/05/2011
Staff are always helpfull and pleasant. Great to see that more trolly's are now available for use.
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Clean, dry and secure - exactly what I need.
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10 years ago
구매일: 09/09/2013
You take a deposit immediately but any refunds take 14 days. I don't quite think that stacks up to the "fairness rule" in my head nor to the administration involved in the refund. It just appears a wa
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Kangaroo Self Storage Ltd
Kangaroo Self Storage Ltd
10 years ago
I am sorry that you believe that the refunds are being held by us for too long a time. The reason for the 14 day refund policy is that if a customer wishes to query an entry on there bank statement or credit card, then the payment can be recalled without recourse to the payee if it is done within 14 days. Thereafter the bank has to engage with the payee to see if the payment is correct of not. Hence we have the 14 day policy in place to ensure that we do not refund money back to customers before a customer could recall a payment made to us. I hope that this explains the reason for the policy and I assure you if the banks change their policy then we will similarly amend our policy.
May I finally thank you for your valued feedback. We take all customers comments and opinions very seriously. As a consequence we continue to improve our customer service and storage offer.
Chris Stevens
Managing Director
Kangaroo Self Storage
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10 years ago
구매일: 28/01/2013
I would recommend this company as the service and the storage is excellent .