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당사는 당사와 협력하는 기업을 대신하여 독립적으로 피드백을 수집합니다. 저희 플랫폼은 검증된 구매자에게만 연락을 취하기 때문에 실제 고객의 리뷰를 읽을 수 있습니다.

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Feefo는 검증된 구매자만 피드백을 제공하도록 초대하기 때문에 사람들이 가짜 리뷰를 남기는 일을 피할 수 있습니다..

Kafevend 리뷰 | https://www.feefo.com/reviews/kafevend에 대한 고객 서비스 리뷰 | Feefo

모두 226개의 리뷰 보기

신뢰할 수 있는 고객

7 years ago

구매일: 15/11/2017

Great Service

Dry quick service and slsp great customer care

Trusted Customer

7 years ago

구매일: 17/11/2017

Kafevend에 대한 Trusted Customer의 의견:

Customer service

제품 리뷰

Trusted Customer

7 years ago

구매일: 15/11/2017

Kafevend에 대한 Trusted Customer의 의견:

Very disappointing service

Your services are not up to scratch. Firstly, a reconditioned water dispenser was delivered instead of a new one. Within two hours of being delivered to our office, the machine packed up - i.e....

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Trusted Customer

7 years ago

구매일: 16/11/2017

Kafevend에 대한 Trusted Customer의 의견:

Friendly Staff

Very quick to cater for you needs and VERY friendly staff.

제품 리뷰

신뢰할 수 있는 고객

7 years ago

구매일: 13/10/2017

Good service

Good service, well explained and dealt with by Kim.

Trusted Customer

7 years ago

구매일: 08/09/2017

Kafevend에 대한 Trusted Customer의 의견:

Very helpful and informative.

제품 리뷰

Trusted Customer

7 years ago

구매일: 07/09/2017

Kafevend에 대한 Trusted Customer의 의견:

The machine was installed very quickly and the engineer came shortly after to set the machine up. The sales lady was helpful but ordered the wrong drinks which had to go back. But these were...

모두 읽기

Trusted Customer

Fugro-impROV Aberdeen

7 years ago

구매일: 30/06/2017

Kafevend에 대한 Trusted Customer의 의견:

Would not reccommend this company to anyone. Customer Service is atrotious

I have never experienced anything like it in my life. No one was available to answer my calls, my emails took forever to get a reply I was disappointed in the actual machine and as soon as we said...

모두 읽기

Peter

Kafevend

7 years ago

Thank you for taking the time to respond to our feedback request. We are sorry that you have not received our normal high levels of customer service on this occasion and a member of the Eden Kafevend Customer Services team is currently investigating your response.

Eden Kafevend

Customer Services Team

0800 804 8474

Peter

Kafevend

7 years ago

Dear Fiona

Firstly may I apologise for the issues you have experienced.I understand that this was a free trial of a machine and that during the course of the trial your Account Manager kept in contact, whilst in the business and again while he was on annual leave on his honeymoon.

I also understand that his colleague also dealt with any queries if unavailable and indeed myself also through email.Having checked our system, I can see that full credits were issued for any and all drinks received and consumed during the trial period and that the machine has been uplifted and our engineer has re-installed your old machine.

Once again, I can only apologise for any issues you experienced with our business during this free trial period.

Yours sincerely

George McLean

Field Sales Manager

Trusted Customer

7 years ago

I have had correspondence from George, but I still have not received the final Credit note stating our account is cleared. I trust this will be posted out this week if it has not already been sent out. Regards Fiona

Peter

Kafevend

7 years ago

Dear Fiona,

We have looked into this for you and I believe you should receive an email this morning

with a credit note attached in respect of the products charged on the invoice in question.

I can confirm that the balance on your account is now nil

Again, please accept our apologies for the issues you have experienced.

Yours sincerely

George

Field Sales Manager

Trusted Customer

7 years ago

Good Morning I was just about to reply to an email which I received this morning at 9.07am with an outstanding balance when at 9.27am through came the credit note, so at long last I am pleased to see that our company has a ZERO balance and no outstanding debts with Kafevend. This has been a long and very trying trial, and it was of no fault of us here it was the lack of communication at Kafevend. However I am now pleased to see then end of this one and all is clear. We had a bad experience but it is not to say lessons learned for the next time Regards Fiona

Trusted Customer

Chipping Norton

7 years ago

구매일: 30/06/2017

Kafevend에 대한 Trusted Customer의 의견:

Professional and friendly service with good delivery.

Trusted Customer

8 years ago

구매일: 08/02/2017

Kafevend에 대한 Trusted Customer의 의견:

service was great when receiving the machine.

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Kafevend 관련 정보

Over 20 years’ experience providing industry leading drinks and snacks vending machines across the UK. We can provide a solution to meet your requirements. Over 12000 machines installed in businesses from SME’s to Multinationals

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01293 523222

Unit D, The Fleming Centre , Fleming Way, Crawley, West Sussex, Postcode, West Sussex, RH10 9NN, United Kingdom

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