Service was good as far as booking is concerned but after sale service is poor…
Service was good as far as booking is concerned but after sale service is poor and they were very reluctant to issue invoice for the amount paid and they never did issue a proper invoice, which was...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your positive comments. However, we do note that invoices were sent on 29 April and 07 July 2013.
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Feefo 인증됨
12 years ago
Very good information service and prices
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Feefo 인증됨
12 years ago
The booking was easy enough. Although having to ring another number for
different queries…
The booking was easy enough. Although having to ring another number for
different queries was a bit of a chore.
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Feefo 인증됨
12 years ago
Booking with Holiday Gems was so easy Lisa was very friendly and helpful.
We'll definately…
Booking with Holiday Gems was so easy Lisa was very friendly and helpful.
We'll definately be booking through Holiday Gems again.
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Feefo 인증됨
12 years ago
Flight out excellent, return from Ibiza, Return flight didn't get our allocated seats
on check in…
Flight out excellent, return from Ibiza, Return flight didn't get our allocated seats
on check in they re seat everybody so whats the point of paying £10.20 to
book a seat your not going to get.
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Feefo 인증됨
12 years ago
Everything well organised and the transfers were on time and communicated
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Feefo 인증됨
12 years ago
think i should have been told about paying for extra luggage allowance and the time…
think i should have been told about paying for extra luggage allowance and the time it takes to board But did enjoy my holiday
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Feefo 인증됨
12 years ago
The total on the website wasnt the final total as when you phone up there…
The total on the website wasnt the final total as when you phone up there is always add ons. The details on my booking confirmation was wrong such as the wrong dates and wrong duration which I had to...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments which will be addressed through our internal procedures. We sincerely apologise for any lack of service as this is not expected.
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Feefo 인증됨
12 years ago
I booked a holiday for my nephew my son and friend . since my nephew had…
I booked a holiday for my nephew my son and friend . since my nephew had just lost his mum & dad to try and help him. 2days after booking my son couldn't go through personal reasons. so I phoned up...
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Holiday Gems
Holiday Gems
12 years ago
It would appear that a quote was given for a name change and declined. Unfortunately, the airline or broker does charge for this service and cannot be done free of charge. Alternative options were also given for the accommodation. As a shuttle transfer was booked there would have been other people on board and, whilst we regret the inconvenience and lack of apologies by the in resort supplier, we are sure that age was not an issue.
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Feefo 인증됨
12 years ago
Holiday cancelled, by operator still awaiting refund after nearly 3 weeks, would not use them…
Holiday cancelled, by operator still awaiting refund after nearly 3 weeks, would not use them as agent again.
Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments. As we act only as agent for the suppliers we are currently awaiting the refunds. All our clients affected by this cancellation were advised that this may take up to 6 weeks.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
