I placed my first order with them and paid extra for quicker delivery. My order didn't arrive on time despite paying extra, I wasn't contacted to say that my order would be late. The service would...
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Ali - Help Team
HobbyMaker
4 years ago
Good Evening,
Many thanks for your feedback.
We’re sincerely sorry for the delay however to clarify we’re not currently offering premium delivery as orders are being sent directly from the supplier, so we’re unable to control delivery times. Your order was automatically changed back to standard delivery so you weren’t charged the extra for delivery.
We are however pleased to hear that your order has since arrived and you were delighted with your purchase.
Thank you again,
HobbyMaker
제품 리뷰
구매일: 22/03/2022
0
공유
MP
Margaret Parker
Feefo 인증됨
4 years ago
HobbyMaker에 대한 Margaret Parker의 의견:
Brilliant service, other than notification of when article should be delivered has been incorrect twice now. There needs to be more communication between delivery service and Jewellery Maker
구매일: 21/03/2022
0
공유
CN
Chris Noall
Feefo 인증됨
4 years ago
HobbyMaker에 대한 Chris Noall의 의견:
I am still waiting for my order to arrive.
Clare - Help Team
HobbyMaker
4 years ago
Good morning,
Thank you for your feedback regarding our service.
We're sorry to hear that you had not received your order at the time of writing and we do apologise for any inconvenience this may have caused you. If you have still not received this order, please do get in touch with us as soon as you can and we will be more than happy to have a look into this further for you.
If you require any further assistance, please do not hesitate to contact us on 0800 001 4433 or email us at help@hobbymaker.co.uk.
Kind regards,
Clare W - Help Team
www.hobbymaker.co.uk.
Absolutely i would order again ~ very efficient service, thank you.
제품 리뷰
구매일: 18/03/2022
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
4 years ago
I have not received the items I ordered yet. It has been a month and I’m still waiting, I am disappointed.
제품 리뷰
Clare - Help Team
HobbyMaker
4 years ago
Good morning,
Thank you for your feedback regarding our service and this order.
We are very sorry to hear that you had not received this order at the time of writing and we do apologise for any inconvenience this may have caused you. If you have still not received this order, we would recommend contacting us as soon as you can and we will have a look into this further for you.
If you require any further assistance, please do not hesitate to contact us on 0800 001 4433 or email us at help@hobbymaker.co.uk. Kind regards,
Clare W - Help Team
www.hobbymaker.co.uk.
Bought on 16 March and didn't receive it until 23rd March. Today is 24th March so have not yet used it. I find this a very slow and therefore frustrating delivery service. Time from placing order to...
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Clare - Help Team
HobbyMaker
4 years ago
Good morning,
Thank you for your feedback regarding our service.
We're sorry to hear that you were disappointed with the amount of time that it took for this order to be delivered to you and we do apologise for any inconvenience this may have caused you. We have checked the delivery details for you and can see that this was still delivered to you within our 4 - 6 working day estimate which does not include weekends or bank holidays. However, we will still certainly make sure that your feedback is passed along to the relevant department.
If you require any further assistance, please do not hesitate to contact us on 0800 6444 655 or email us at help@sewingstreet.com.
Thanks,
Clare W - Help Team
www.sewingstreet.com.
The top crafting brands, all under one roof. With demonstrations from crafting experts live every day on Freeview 73, Sky 670, Freesat 806 and YouTube. Shop for crafting supplies on our website and join our crafting community on Facebook.
The top crafting brands, all under one roof. With demonstrations from crafting experts live every day on Freeview 73, Sky 670, Freesat 806 and YouTube. Shop for crafting supplies on our website and join our crafting community on Facebook.
