Friendly people on the telefon. carefull and adequate information when changes occur. Quick response after…
Friendly people on the telefon. carefull and adequate information when changes occur. Quick response after requests. (My apologize for the awkward use of English language)
Helpful Holidays
Helpful Holidays
13 years ago
Many thanks for your comments, particularly for making the extra effort involved in speaking in English. We really do appreciate it. Have a lovely holiday.
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Feefo 인증됨
13 years ago
Initially I thought I had booked a holiday let having filled the form in online…
Initially I thought I had booked a holiday let having filled the form in online and sending it off, only to find that someone else had been doing exactly the same thing at the same time (It was...
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Helpful Holidays
Helpful Holidays
13 years ago
Many thanks for your feedback, Barbara.
Unfortunately, this can happen with people booking online at the same time. It's rare, but possible, to be pipped at the post. What can help is making a provisional booking as soon as you believe you will want the property, as we can hold the provisional booking for three working days for you at no cost and with no obligation. On a Sunday morning, of course, you can only do this online but from Monday to Saturday you can always call us instead, which would be a little quicker for you.
I'm sorry we didn't suggest any alternatives. We're always very happy to run an availability search for you, searching your particular requirements. I can only think that the person you spoke to believed that you had your heart set on that particular property.
If you paid with a debit card then we absolutely shouldn't have taken a card charge, so I'm very sorry about that. I wonder if you would mind getting in touch with me personally, so that I could access your booking details to find out why we did that and ask my colleagues in invoicing to organise a refund? My email is jessb@helpfulholidays.com or you can call us on 01647 433 593 and ask for Jess.
I'm glad these problems haven't spoiled your booking experience and I really hope you have a lovely time on your holiday.
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Feefo 인증됨
13 years ago
Lots of information and relatively easy to navigate the website.
Lots of information and relatively easy to navigate the website.
Helpful Holidays
Helpful Holidays
13 years ago
:) Thank you
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Feefo 인증됨
13 years ago
Very efficient,and from browsing the brochure a fantastic range of other cottages to choose from.
Very efficient,and from browsing the brochure a fantastic range of other cottages to choose from.
Helpful Holidays
Helpful Holidays
13 years ago
Many thanks.
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Feefo 인증됨
13 years ago
I had a particular query which HH looked into and found the answer for me. It…
I had a particular query which HH looked into and found the answer for me. It may have been helpful to send me an email to say they were looking into this and that was the reason for the short delay,...
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Helpful Holidays
Helpful Holidays
13 years ago
Thank you very much for your very useful feedback.
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Feefo 인증됨
13 years ago
An excellent booking experience as usual. This is the main reason that Helpful Holidays is…
An excellent booking experience as usual. This is the main reason that Helpful Holidays is always our first choice for booking a property for a West Country holiday.
Helpful Holidays
Helpful Holidays
13 years ago
Thank you so much.
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Feefo 인증됨
13 years ago
All very straightforward and helpful!
All very straightforward and helpful!
Helpful Holidays
Helpful Holidays
13 years ago
Thank you very much.
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Feefo 인증됨
13 years ago
Very efficient.
Very efficient.
Helpful Holidays
Helpful Holidays
13 years ago
Thanks!
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Feefo 인증됨
13 years ago
We have used Helpful Holidays for several years. They are efficient and friendly and hold…
We have used Helpful Holidays for several years. They are efficient and friendly and hold a wide range of properties all of which we have found to be exactly as described. This is why we return to...
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Helpful Holidays
Helpful Holidays
13 years ago
Thank you so much, its lovely to welcome you back, and I hope you have another very successful holiday.
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Feefo 인증됨
13 years ago
I sent off enquiries to 6 cottages in different parts of Cornwall. All came back to…
I sent off enquiries to 6 cottages in different parts of Cornwall. All came back to me within 24h to let me know a price and availability. Helpful Holidays replied 3 days later by which time some...
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Helpful Holidays
Helpful Holidays
13 years ago
Thank you very much for taking the time to get in touch. I am so sorry we weren't able to come back to you more quickly. I can only assume that we were waiting on an answer from the homeowner. I can only apologise and am glad that it all worked out in the end. Have a great holiday.
Helpful Holidays is based in the West Country, with 600 high quality, inspected, self-catering holiday homes across Devon, Cornwall, Somerset and Dorset. They range from coastal cottages to country houses and many accept pets.
Helpful Holidays is based in the West Country, with 600 high quality, inspected, self-catering holiday homes across Devon, Cornwall, Somerset and Dorset. They range from coastal cottages to country houses and many accept pets.
